Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Hard Skills
Timeline
Generic

Ashwin Suresh

Toronto,ON

Summary

Demonstrated success in strengthening policies, improving delivery times and aligning supply flow with customer demands. Proactive and responsive with a data-driven approach and good scheduling abilities. Polished, professional and devoted to serving business and customer needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Care Representative (Part-Time)

LCBO
12.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Proactively contributed to team success by assisting colleagues during peak hours and sharing best practices, leading to a 15% improvement in overall team performance.
  • Managed, monitored and controlled the store's POS systems.

Senior Account Executive

Identiti Advertising
07.2021 - 08.2022
  • Led the successful execution of multiple high-profile advertising campaigns for key clients, resulting in a 20% increase in client satisfaction ratings and a 15% boost in revenue for the firm.
  • Fostered strong, long-term relationships with clients by providing strategic guidance, exceptional customer service, and proactive communication, leading to a 25% increase in client retention rates.
  • Streamlined internal processes and workflows to optimize project timelines and resource allocation, resulting in a 30% reduction in project turnaround times and increased operational efficiency.

Trainee Project Engineer

Kochi Metro Rail Ltd
04.2018 - 12.2018
  • Played a key role in conducting feasibility studies and site assessments for upcoming projects, providing valuable insights that informed project planning and decision-making.
  • Demonstrated exceptional problem-solving skills by resolving technical issues promptly, minimizing project delays, and ensuring adherence to project timelines.
  • Assisted in maintaining compliance with safety regulations, conducting thorough risk assessments, and implementing mitigation strategies as needed.


Rolling Stock Intern

Kochi Metro Rail Ltd
07.2017 - 04.2018
  • Conducted comprehensive performance analysis of rolling stock components with Alstom, France, identifying inefficiencies and recommending solutions for improvement, resulting in a 10% increase in operational reliability.
  • Assisted in the development and implementation of preventive maintenance schedules for rolling stock units, leading to a 15% reduction in unplanned downtime and improved service availability.
  • Assisted in the development and implementation of preventive maintenance schedules for rolling stock units, leading to a 15% reduction in unplanned downtime and improved service availability.

Engineering Trainee

S.Thartius Engineering Contractors
04.2016 - 07.2017
  • Conducted site inspections and surveys to assess progress, identify potential risks, and propose mitigation measures, contributing to the timely completion of project milestones.
  • Supported the procurement process by assisting in the evaluation of vendor proposals, conducting technical reviews, and recommending optimal equipment and materials for the project.
  • Developed and maintained project documentation, including engineering drawings, specifications, and reports, ensuring accuracy and accessibility for project stakeholders.

Education

Graduate Certificate - Business Analytics

Seneca College of Applied Arts And Technology
North York, ON
12.2023

Graduate Certificate - Quality Assurance - Manufacturing And Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2023

Master of Science - Supply Chain And Lean Management

Toulouse Business School & IMT Mines Albi-Carmaux
Toulouse, France
12.2020

Bachelor of Engineering - Mechanical Engineering

Hindustan University
Chennai, India
04.2016

Skills

  • Effective Communicator
  • Problem Solving and Analysis
  • Team Collaboration
  • Adaptability
  • Leadership
  • Managing Cross Culture
  • Rigorous & Curious

Websites

Languages

English
Native or Bilingual
French
Limited Working
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Full Professional

Certification

  • CAPM - Project Management Institute ( Certified

Associate in Project Management)

  • Yellow belt in Lean Six Sigma - AGILEA
  • CPIM - APICS (Certified in Production & Inventory

Management)

  • TCPS 2: CORE 2022 - Panel on Research Ethics
  • DDP - Demand Driven Institute ( Demand Driven Planning)

Hard Skills

  • SAS
  • Python
  • Tableau
  • Witness Simulation
  • Advanced Microsoft Excel
  • Google Suite
  • SAP ERP
  • Microsoft Office Pack

Timeline

Customer Care Representative (Part-Time)

LCBO
12.2022 - 07.2023

Senior Account Executive

Identiti Advertising
07.2021 - 08.2022

Trainee Project Engineer

Kochi Metro Rail Ltd
04.2018 - 12.2018

Rolling Stock Intern

Kochi Metro Rail Ltd
07.2017 - 04.2018

Engineering Trainee

S.Thartius Engineering Contractors
04.2016 - 07.2017

Graduate Certificate - Business Analytics

Seneca College of Applied Arts And Technology

Graduate Certificate - Quality Assurance - Manufacturing And Management

Conestoga College Institute of Technology And Advanced Learning

Master of Science - Supply Chain And Lean Management

Toulouse Business School & IMT Mines Albi-Carmaux

Bachelor of Engineering - Mechanical Engineering

Hindustan University

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