Open To Work
Ashwin Ashok
Victoria,BC
Work Preference
Summary
I am a hospitality professional with over 10 years of progressive experience in hotel operations, specializing in front office management, guest services, concierge, and reservations. I bring diverse experience across different hospitality segments, including large-scale luxury resorts (45 acres, 160 keys), luxury business hotels (400+ keys), and boutique heritage properties (132 keys).I have worked with international hotel groups such as Radisson Blu Hotels, Millennium & Copthorne Hotels, and Accor, where I strengthened my expertise in service excellence, guest engagement, and maintaining global brand standards.Currently, I oversee front desk/guest services for three properties, two heritage boutique hotel and one business property in Victoria, BC. I have a proven record of enhancing guest satisfaction, leading high-performing teams, and improving operational efficiency. I am known for my hands-on leadership style, commitment to exceptional service, and ability to thrive in both luxury and business hotel environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Guest Services Manager
Huntingdon Hotel and Suites & Pendray Inn and Tea House & Belleville House
Victoria, BC
07.2024 - Current
- Assist the Front Office Manager with all administrative tasks, daily operations, and departmental leadership.
- Lead guest services operations for two boutique heritage properties, acting as Front Office Manager when required.
- Oversee all aspects of guest services including check-in, check-out, reservations, concierge, inquiries, Night Audit, valet, bell services, and lobby presence during peak periods.
- Manage room reservations, overbooking, tea house reservations, and banquet/group sales.
- Ensure efficient handling of guest needs and requests to achieve high levels of satisfaction and uphold luxury service standards.
- Administer the Guest Loyalty Program and manage guest feedback across all platforms, resolving escalations promptly.
- Monitor and maintain guest service standards, ensuring compliance with hotel brand standards and internal policies.
- Coordinate closely with Housekeeping, Maintenance, and Food & Beverage teams to ensure seamless guest experiences and operational flow.
- Conduct regular staff training, coaching, and performance development sessions; participate in interviewing, recruiting, and onboarding of new team members.
- Assist with scheduling to ensure adequate staffing coverage and productivity across both properties.
- Manage inventory for Gift Shop ordering and Front Desk stationery.
- Handle credit card authorization forms, billing procedures, and accuracy of financial records.
- Implement cost-control initiatives without compromising service quality.
- Stay updated with industry and hospitality technology trends to optimize operational efficiency.
- Maintain strong interdepartmental communication and ensure enforcement of hotel safety and security policies.
Lead Concierge
Huntingdon Hotel and Suites & Pendray Inn and Tea House
Victoria, BC
08.2023 - 07.2024
- Delivered curated experiences for guests, handled VIP services, and liaised with tourism partners.
- Enhanced guest feedback scores and OTA rankings.
Reservations Supervisor
Huntingdon Hotel and Suites & Pendray Inn and Tea House
Victoria, BC
02.2023 - 08.2023
- Managed OTA and direct booking platforms using TravelClick (Amadeus GMS).
- Supported revenue management and implemented reservation best practices.
Assistant Manager - Front Office / Duty Manager
Radisson Blu Resort Temple Bay
Mamallapuram, Tamil Nadu
08.2017 - 11.2019
- Supervised a front office team of 40+ employees and reported directly to the Director of Rooms, overseeing Front Desk, Bell Desk, and Valet operations.
- Managed team scheduling, payroll oversight, front desk budgeting, room inventory, guest conflict resolution, and regularly acted as Night Manager (Manager on Duty).
- Coordinated and supervised bell staff and valet drivers, ensuring timely luggage assistance, vehicle management, and smooth guest arrivals and departures.
- Implemented service standards and operational procedures across front office, bell, and valet teams to enhance efficiency and elevate guest satisfaction.
- Ensured seamless daily operations by maintaining strong interdepartmental communication and proactively resolving service issues to uphold a high-quality guest experience.
Front Desk Executive
Radisson Blu Resort Temple Bay
Mamallapuram, Tamil Nadu
08.2016 - 08.2017
- Handled guest check-ins/outs, VIP arrivals, billing, and concierge services.
- Assisted with departmental coordination and guest relations.
Management Trainee - Front Office, Housekeeping, Food & Beverage Service and Operation
Radisson Blu Resort Temple Bay
Mamallapuram, Tamil Nadu
02.2016 - 08.2016
- Cross-trained in Front Office, Housekeeping, Food & Beverage Service and Operation supervisory roles.
- Supported operations during high occupancy periods and special events.
Management Trainee - Front Office Operations
Millennium Plaza Hotel
Dubai, UAE
12.2015 - 06.2016
- Rotated across front desk, telephone operations, bell desk, and as trainee duty manager.
- Gained hands-on experience in guest handling, VIP arrivals, and shift supervision under mentorship.
- Developed foundational skills in luxury hospitality and front office coordination.
Education
Dealing With Difficult Or Hostile Customers
Canadian Centre For Occupational Health And Safety
Hamilton, ON02-2026
Master of Arts - Tourism Management
Royal Roads University
Victoria, BC01-2022
Bachelor of Hotel Management -
Welcomgroup Graduate School of Hotel Administration
01-2016
Bachelor of Arts - Wine Fundamentals Certificate – Level 2
International Sommelier Guide
02-2013
Bachelor of Arts - Wine Fundamentals Certificate – Level 1
International Sommelier Guide
12-2012
Commerce with Information Technology/ Entrepreneurship -
The Indian High School
01-2012
Skills
- Hotel PMS & Systems: Opera
- Hotel PMS & Systems: Mews
- Hotel PMS & Systems: RoomKey
- Hotel PMS & Systems: Protel
- Hotel PMS & Systems: Amadeus (GMS)
- Hotel PMS & Systems: TravelClick
- Hotel PMS & Systems: OTA Extranets
- Hotel PMS & Systems: Open Table
- Hotel PMS & Systems: Micrometrics
- Hotel PMS & Systems: Revinate
- Productivity Tools: MS Word
- Productivity Tools: Excel
- Productivity Tools: PowerPoint
- Productivity Tools: Email & Internet Applications
- Key Strengths: Guest service delivery
- Key Strengths: team leadership
- Key Strengths: conflict resolution
- Key Strengths: inventory & shift management
- Personal Skills: Team Leader
- Personal Skills: Strong communication
- Personal Skills: customer service
- Personal Skills: teamwork
- Personal Skills: problem-solving
- Personal Skills: attention to detail
- Personal Skills: adaptability
- Personal Skills: time management
- Personal Skills: professionalism
- Personal Skills: cultural awareness
- Personal Skills: positive attitude
Affiliations
- Health & Safety Committee Member – Huntingdon Hotel & Suites & Pendray Inn & Tea House (2023–Present); actively contribute to workplace safety initiatives, incident prevention, and occupational health & safety compliance
- Active Member, Victoria Guest Services Network, collaborating with hospitality professionals to promote service excellence and industry best practices
- Volunteer and Event Participant at Welcomgroup Graduate School of Hotel Administration, contributing to college events, World Tourism Day, International Chefs' Day, sports, and community service initiatives. Recognized with multiple Certificates of Excellence for volunteer service and leadership.
- Hospitality Event Volunteer, supporting prestigious events including SIIMA, Dubai International Film Festival (DIFF), and Global Film Festival (GFF), earning Certificates of Appreciation for outstanding contributions
- Recipient of multiple workplace awards, including Best New Employee (2023), Front Desk Team Award (2024), Revenue & Marketing Team Award (2025), Special Recognition Employee of the Month, and Employee of the Month at Radisson Blu Resort Temple Bay, recognizing excellence in guest service, teamwork, and operational leadership.
- Recognized for guest satisfaction excellence at both Radisson Blu Resort Temple Bay and Huntingdon Hotel & Suites for consistently delivering exceptional guest experiences and service quality improvements
Certification
- First Aid with CPR-C & AED
- Dealing with Difficult or Hostile Customers, Canadian Centre for Occupational Health and Safety
- Joint Health & Safety Committee JHSC Annual Refresher - BC, 02/07/26
- OHS Program Fundamentals: Introduction to Incident Investigation, 11/09/25
- Safer Spaces for Workers - BC, 04/16/25
- Joint Health & Safety Committee Training - BC, 12/20/23
- Serve It Right, BC, 10/02/26
- Wine Fundamentals Certificate - Level 1 & 2, 12/01/12, 02/01/13
Accomplishments
- Special Recognition Employee of the Month - Huntingdon Hotel and Suites & Pendray Inn & Tea House
- Revenue & Marketing Team Award 2025 - Huntingdon Hotel and Suites & Pendray Inn & Tea House
- Front Desk Team Award 2024 - Huntingdon Hotel and Suites & Pendray Inn & Tea House
- Best New Employee Award 2023 - Huntingdon Hotel and Suites
- Employee of the Month - Radisson Blu Resort Temple Bay
- Certificates of Appreciation - Mövenpick Hotel, Rafee Hotel, SIIMA, DIFF, GFF
- Awards from WGSHA for volunteer service, sports, World Tourism Day, and International Chefs' Day
- Commended for guest satisfaction initiatives at Radisson Blu and Huntingdon Hotel & Suites
Personal Information
Driving License: Canadian (Class 5)
Email : ashwinkply@gmail.com
Phone: 778 922 2468
Linkedin: www.linkedin.com/in/ashwinashok04
Languages
- English: Excellent Spoken, reading & writing
- Hindi: Excellent Spoken, reading & writing
- Malayalam: Spoken
- Tamil: Spoken
- Arabic: Basic reading & writing
Hobbies and Interests
- Fitness
- Art
- Technology
- Movies
Permanent Resident
Canada
Timeline
Guest Services Manager
Huntingdon Hotel and Suites & Pendray Inn and Tea House & Belleville House
07.2024 - Current
Lead Concierge
Huntingdon Hotel and Suites & Pendray Inn and Tea House
08.2023 - 07.2024
Reservations Supervisor
Huntingdon Hotel and Suites & Pendray Inn and Tea House
02.2023 - 08.2023
Assistant Manager - Front Office / Duty Manager
Radisson Blu Resort Temple Bay
08.2017 - 11.2019
Front Desk Executive
Radisson Blu Resort Temple Bay
08.2016 - 08.2017
Management Trainee - Front Office, Housekeeping, Food & Beverage Service and Operation
Radisson Blu Resort Temple Bay
02.2016 - 08.2016
Management Trainee - Front Office Operations
Millennium Plaza Hotel
12.2015 - 06.2016
Commerce with Information Technology/ Entrepreneurship -
The Indian High School
Bachelor of Hotel Management -
Welcomgroup Graduate School of Hotel Administration
Dealing With Difficult Or Hostile Customers
Canadian Centre For Occupational Health And Safety
Master of Arts - Tourism Management
Royal Roads University
Bachelor of Arts - Wine Fundamentals Certificate – Level 2
International Sommelier Guide
Bachelor of Arts - Wine Fundamentals Certificate – Level 1
International Sommelier Guide