Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Volunteer Experience
Languages
Timeline
Generic

ASHWATHI KUMAR

Vancouver,BC

Summary

Experienced in coordinating operations with many departments to accomplish strategic goals. Skilled in bridging and establishing connections with business accounts to service demands, generate competitive growth, strengthen loyalty, and develop successful sales campaigns. Team player with a focus on providing excellent customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Executive

HOGARTH WORLDWIDE,CHENNAI
07.2022 - 09.2023
  • Member of Language operations Project Management team
  • Liaise and coordinate between Hogarth Transcreation team, production teams like print, video and digital, clients and linguists
  • Effectively communicate and comprehend stakeholders' requirement
  • Responsible for planning everything from execution to delivery
  • Single point of contact for client queries with respect to language briefs/campaigns
  • Estimate and manage agreed budgets and resources
  • Monitoring progress, track roadblocks and provide status update to Account managers
  • Manage documentation and reports once project is completed.

Customer Support Specialist

HITACHI ENERGY, CHENNAI
10.2019 - 06.2022
  • Provided primary customer support to internal and external customers
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
  • Described product highlights and benefits to help guide purchasing decisions
  • Served customer account and technical needs across daily calls, consistently meeting productivity and quality targets
  • Maintained success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Collected vital information to support company and associates through interviews and data analysis
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Technical Solutions Representative (Level 2)

HP INC, BANGALORE
01.2018 - 09.2019
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Was part of a project to implement tools and processes to understand customers and develop the strategy to achieve the desired and intended customer experience
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Elevated to Technical Solutions Representative (Level 3) upon promotion.

Technical Support Engineer

MAGNA INFOTECH, DIVISION OF QUESS CORP, BANGALORE
05.2016 - 01.2018
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

MBA -

University Canada West
Vancouver, BC
12.2025

Master of Technology - Textile Engineering

GOVT SKSJTI COLLEGE
05.2014

Bachelor of Technology - Textile Engineering

GOVT SKSJTI COLLEGE
05.2012

Skills

  • Word bee
  • Salesforce
  • Microsoft dynamics 365 CRM
  • Power Automate
  • Power BI
  • Account management

Websites

Certification

  • 03/2020, Certified Lean Six Sigma Yellow Belt
  • 06/2022, Certificate in Spanish-Level 3

Accomplishments

  • HP INC Special Award for the extra mile and performance in the first quarter of 2018
  • Awarded Customer support Hero for the positive reviews received from various clients.
  • Hitachi Energy Rewarded as the best performer for multiple projects executed across Middle east and Australia.

Volunteer Experience

  • Participated as a volunteer in organizing Covid vaccination drives for the elderly in the apartment community (March 2021)
  • Assisted community members in conducting meetings and events related to awareness campaigns and blood donation drives.

Languages

English
Full Professional
Hindi
Professional Working
Malayalam
Limited Working
Kannada
Elementary
Tamil
Elementary

Timeline

Account Executive

HOGARTH WORLDWIDE,CHENNAI
07.2022 - 09.2023

Customer Support Specialist

HITACHI ENERGY, CHENNAI
10.2019 - 06.2022

Technical Solutions Representative (Level 2)

HP INC, BANGALORE
01.2018 - 09.2019

Technical Support Engineer

MAGNA INFOTECH, DIVISION OF QUESS CORP, BANGALORE
05.2016 - 01.2018

MBA -

University Canada West

Master of Technology - Textile Engineering

GOVT SKSJTI COLLEGE

Bachelor of Technology - Textile Engineering

GOVT SKSJTI COLLEGE

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ASHWATHI KUMAR