Ashwaq Ahmed
Calgary,AB
Summary
Excellent interpersonal skills with the ability to work in a collaborative team. Can handle various responsibilities simultaneously with high energy. Responsible and dedicated individual with excellent communication and listening skills, and the ability to learn quickly. Highly motivated, self-starter who takes initiative with minimal supervision. Bilingual, able to speak English and Somali. Proficient in handling customer complaints and maintaining a calm behavior during stressful situations. Organized, outgoing, friendly and efficient professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Team Member
Hortons
07.2021 - 10.2023
- Assisted customers daily greeting and serving their needs
- Provided timely and courteous food and beverage services
- Taking guest's order while collecting payments
- Maintained a clean professional appearance on the job
- Encourage guests to make decisions based on their preferences while using knowledge of the menu provided
- Corrected order and product mistakes by assisting customers with returns and refunds
- Assisted new employees during training sessions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor Of Education (B.A) - Early Learning
Mount Royal University
Calgary, AB05.2026
High School Diploma -
Forest Lawn High School
Calgary, AB06.2021
Skills
- Ensure that all customers receive a warm greeting at the till or in store
- Maintain knowledge of weekly promotions or ads
- Complex Problem-Solving
- Address customers' needs while quickly moving them through the checkout process
- Customer Service Skills
- Carefully listen and handle customer concerns by responding courteously
- Handle large influxes of customers
- Handle general maintenance and organizing whenever necessary
- Organizational Skills
- Guest Satisfaction
- Maintain and balance cash levels accurately
- Move misplaced items back to where they originally belong
- Make sure all items are where they need to be
Languages
English
Native or Bilingual
Somali
Professional Working
Timeline
Team Member
Hortons
07.2021 - 10.2023
Bachelor Of Education (B.A) - Early Learning
Mount Royal University
High School Diploma -
Forest Lawn High School
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