Mandy Kaur
Vancouver,BC
Summary
Highly experienced Customer service professional seeking full time employment. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Well versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ICBC Royal Centre
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created new customer profiles.
- Successfully issued licenses, IDs i accordance to ICBC compliance and documentation requirements.
- Carefully examined Customer documentations for authenticity.
- Successfully completed the CSR licensing program
- Answered constant flow of customer calls with minimal wait times.
- Exhibited efficient and accurate data entry skills.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Receptionist/Administrative Assistant
Mercedes Benz , Terminal Avenue Vancouver (Dilawri Group)
03.2021 - 08.2022
- Answer central telephone system and directed calls accordingly.
- Promoted from temporary to Permanent position within two months on the basis of excellent work ethics and efficiency.
- Confirm appointments, communicated with clients and updated client records.
- Manage multiple tasks and met time-sensitive deadlines.
- Manage multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Directing customers to best suited Service/sales advisors.
- Answer phone promptly and direct incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Receive in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Resolve customer problems and complaints.
- Provide clerical support to company employees by copying, faxing and filing documents.
- Coordinate travel accommodations for visitors/customers, including issuing Cab vouchers, arranging Uber or Shuttle drop off/pick up Services.
Financial Services Officer
UAE Exchange
02.2013 - 12.2017
- Handled Foreign Currency Exchange and maintained accuracy of each transaction.
- Administered financial aspects of contracts, including establishing and checking coding procedures, monitoring reports and updating internal files.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Prepared internal and regulatory financial reports, including balance sheets and income statements.
- Maintained friendly and professional customer interactions.
- Trained and directed new hires during department orientations.
- Organized, stocked and maintained teller window area.
- Executed wire transfers, stop payments and account transfers.
- Promoted products or services to each customer to consistently achieve sales targets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
Customer Service Representative/Cashier
Tim Hortons
11.2010 - 12.2012
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Packaged and labeled products and orders for to-go counter and drive-through window.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Performed shift change tasks each day to keep store efficient and neat.
- Maintained clean, sanitized and well-organized food preparation zones.
- Operated as full-service food provider in establishment by taking orders, preparing meals and collecting payments.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Processed payments and counted change to complete transactions.
- Handled daily credit card and cash payments.
- Wiped counters, and sanitized equipment to maintain clean food prep and dining areas.
- Prepared food items by chopping, dicing and cooking ingredients.
Education
MBA - Business Administration
University Canada West
Vancouver BC06.2012
BBA - Business Administration And Management
GNDU Univeristy
Jalandhar, Punjab India04.2009
Skills
- Customer-oriented
- Excellent Telephone etiquette
- Fluent in English, Hindi and Punjabi
- Dedicated team player
- Exceptional communication skills
- POS systems expert
- MS Office proficient
- Bank deposit procedures
- Staff training and development
- Data Entry
- Calm and Professional Under Pressure
- Cash Register Operations
Certification
* WHMIS (Workplace Hazardous Materials Information System) and Fire Safety Trained.
*Work Safe BC Certified.
*Food Safe BC Certified.
References
References
Mark Dube
General Manager
Mercedes Benz Terminal Ave Vancouver
778 371 8404
mdube@mbvancouver.ca
James Ng
Service Dept. Manager
Mercedes Benz Terminal Avenue Vancouver
604 629 2210
jng@mbvancouver.ca
Gurpreet Singh
Country Head at UAE Exchange Canada
647 638 6550
Kim Kandola
Owner & Retailer Tim Hortons Terminal
Vancouver BC
604 417 5152
Touss Sepehr
President International Oil Consulting Group, Ltd.
Faculty at FDU & Dorset College Vancouver BC
604 716 1884 touss@shaw.ca
Dr. Ken Blawatt
CEO KRB associates Kamloops BC
250 372 8782 kblawatt@shaw.ca
Dr. Eli Sopow Director of Continuous improvement &
Senior Research Strategist Royal Canadian Mounted police (RCMP)
Vancouver BC
604 915 9607
Timeline
Customer Service Representative
ICBC Royal Centre
08.2022 - Current
Receptionist/Administrative Assistant
Mercedes Benz , Terminal Avenue Vancouver (Dilawri Group)
03.2021 - 08.2022
Financial Services Officer
UAE Exchange
02.2013 - 12.2017
Customer Service Representative/Cashier
Tim Hortons
11.2010 - 12.2012
MBA - Business Administration
University Canada West
BBA - Business Administration And Management
GNDU Univeristy
* WHMIS (Workplace Hazardous Materials Information System) and Fire Safety Trained.
*Work Safe BC Certified.
*Food Safe BC Certified.
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