Ashwan Rayappa James
Toronto,ON
Summary
Experienced finance professional with expertise in inventory management, payables, receivables, and delivering top-notch customer service. Seeking to contribute to the efficient operation of a hospitality organization by optimizing financial processes, effectively managing inventory, and providing exceptional service. Eager to apply skills and contribute to the success of a dynamic hospitality team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Building Administrator
A2Z Profeesional Cleaning Service
05.2024 - Current
- Maintain strong relationships with the tenants that reflect admirable customer service.
- Ensure prompt service to tenants
- Serve 24 HRS notice of entry in timely manner for all scheduled maintenance and inspections.
- Deliver any communication, legal notice, or letter to residents.
- Provide information about vacant suites to prospective residents and other relevant parties. Answer any questions from (prospective) residents in person, by phone and e-mail in a timely manner, pleasant and informative way.
- Schedule appointments with prospective residents, build a relationship and show vacant suites as directed by Leasing Agent and Property Manager
- Organize and administer the residential referral program.
- Answer all rental inquires via emails and calls within same day and book appointments with prospects
- Supervising trades and suppliers and coordinate all facilities service and repairs pertaining to building and related equipment.
- Daily update maintenance requests status in Property Vista.
- Issue Purchase Requisitions (PRs) in Property Vista prior to schedule contractors upon Property Manager approval.
- Respond to all facility emergencies in a timely manner and submit Occurrence Reports on the same date if it is necessary.
- Investigate all requests for repairs in a timely manner of receiving a written request via Property Vista or email.
- Ensure that the building and its environment is clean by completing daily walk through.
- Supervise cleaning, snow removal and landscaping operations. Assist if needed as directed.
- Prioritize and conduct minor repairs (plumbing, lighting, etc., as directed).
- Pull out garbage/recycle/organic bins/totes to the designated area for pick up as per schedule.
- Remove old appliances, bring in new (spare) appliances as needed and directed.
- Order building supplies upon Property Manager approval and keep organized inventory
Sr. Executive - Operations
Yatra
11.2021 - 03.2024
- Started as a Sr
- Executive - Operations and was managing one of the leading client called Myntra Designs
- Worked as an Operations Lead to mitigate risk, analyzed reports, escalated issues & implemented mitigation plans
- I understand customer engagement & assist in maximum customer satisfaction while minimizing risk
- Worked on itinerary and budget for Corporate Travel and Hotel accommodation deals via Yatra.com portal
- Good knowledge and experience on both FIT and GIT bookings
- Handling train & Bus & Flight tickets and hotel
- Handling International flight & hotel booking
- Processing Travel Insurance for International travel
- Working out on the travel itinerary & budget of corporate & giving the best options & necessary details after several review analysis
- Monitoring the day to day corporate travel, arranging the car services
- Taking care of the amendments & cancellations
- Meeting with various sales head & vendors to enhance further business plan, also to discuss the contracted rates, upcoming issues/promotions
- Sharing the exciting promotions of the season & the package inclusions to enhance the business relationship
- Filling up the credit application form & contract letters to enhance a better deal
- Raising the invoices for the clients and processing the bills to the vendor payments
- Making the properties(hotels) listed in our software
- Raising credit note
- Processing booking with TAT
- Maintaining the DSR(Daily sales report) to record each specific transaction
- Handling L Team bookings with Extra care & taking ownership in end to end travel
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Operations Manager
Hungry Tripper
04.2021 - 10.2021
- Working as a Operations Manager for International destinations like Maldives, Mauritius, and Daman, Dubai packages for both corporate travel and leisure travel
- Good at itinerary creation, Forex and MICE ops
- Well versed with travel insurance and Hotel bookings
Sr. Executive - Operations
Yatra
02.2015 - 07.2020
- Started as a Sr
- Executive - Operations and was managing one of the leading Customer called Robert Bosch and FlipKart
- Worked as an Operations Lead to mitigate risk, analyzed reports, escalated issues & implemented mitigation plans
- I understand customer engagement & assist in maximum customer satisfaction while minimizing risk
- Worked on itinerary and budget for Corporate Travel and Hotel accommodation deals via Yatra.com portal
- Good knowledge and experience on both FIT and GIT bookings
Credit Controller Associate
Thomas Cook Ltd.
06.2013 - 02.2015
- Was part of the Credit Controller Associate team managing complex Hotel bookings across India and helping in renewal on contracts
- Worked closely with MICE Team, Outbound and Inbound Sales team to get payments from customers
- Managing the debts, processing incoming funds, reconciling invoices, resolving account queries and managing debt recover
- Raising credit note
- Maintaining the DSR (Daily sales report) to record each specific transaction
Education
BBM - Finance and Marketing
Field Marshall Cariappa University
04.2012
Pre-University - B.com- 60%
Karnataka Pre-board
03.2009
SSLC -
Karnataka State Education
03.2006
Skills
- Operations Management
- Report Preparation
- Cross-functional Team Coordination
- Staff Management
- Team work
Personal Information
- Total Experience: 11 years
- Date of Birth: 02/10/1991
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Malayalam
Full Professional
Kannada
Native or Bilingual
Hindi
Native or Bilingual
References
References will be furnished upon Request
Certification
- Amadeus Selling Platform Certification
- GAL Certification
- MS office
Timeline
Building Administrator
A2Z Profeesional Cleaning Service
05.2024 - Current
Sr. Executive - Operations
Yatra
11.2021 - 03.2024
Operations Manager
Hungry Tripper
04.2021 - 10.2021
Sr. Executive - Operations
Yatra
02.2015 - 07.2020
Credit Controller Associate
Thomas Cook Ltd.
06.2013 - 02.2015
Pre-University - B.com- 60%
Karnataka Pre-board
SSLC -
Karnataka State Education
- Amadeus Selling Platform Certification
- GAL Certification
- MS office
BBM - Finance and Marketing
Field Marshall Cariappa University
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