Ashvini Keraliyan
Mississauga,ON
Summary
Versatile and results-driven professional with experience across customer experience, administration, and marketing operations. Currently excelling as a Customer Experience Associate at TD Bank, known for supporting business documentation, branch communications, and employee engagement initiatives. Demonstrates strong organizational skills, creativity, and attention to detail in both administrative and team-building contexts. Skilled in MS Excel, Power BI, and Microsoft Office Suite with a proven ability to analyze data, streamline processes, and contribute to strategic projects.
Overview
10
10
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
12.2024 - Current
- Deliver exceptional front-line customer service while ensuring accuracy in daily banking transactions and client interactions.
- Mentored new associates on customer interaction protocols, policies, procedures and best practices to provide a legendary experience for customers.
- Assist with monthly business file closure documentation, ensuring timely submission and compliance with TD operational standards.
- Contribute to the branch social committee, supporting the planning and execution of fun, engaging staff activities to boost morale.
- Manage general branch support communications, including drafting and sending email updates and reminders to staff.
- Collaborate with internal teams to streamline administrative processes and maintain branch efficiency.
Laser Machine Operator
Catalyst Channel Marketing
09.2020 - 12.2024
- Maintained strict adherence to safety protocols, resulting in a safer work environment.
- Documented production data accurately, providing valuable insights for performance analysis and improvements.
- Managed inventory of materials, tools, and consumables to ensure a seamless production process, minimizing downtime and maximizing efficiency.
- Mentored new team members, providing ongoing support and feedback to help them integrate smoothly into the team.
- Collaborated with team members to troubleshoot issues and implement solutions quickly.
- Participated in cross-functional meetings for effective communication between departments involved in the laser machining process.
- Met time and quality expectations by completing accurate work in line with specifications.
Administrative Assistant
Uthayas Ceramics
03.2018 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Understand and apply operating policies and procedures.
- Inform and update others on any essential or helpful information regarding daily operations.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed inventory to ensure accuracy and compliance with company-provided statistical benchmarks.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Restaurant Team Member
Restaurant Brands NZ
12.2015 - 10.2017
- Greeted customers warmly, provided menus, and answered questions about menu items, daily specials, and restaurant policies.
- Handled customer inquiries and complaints professionally, ensuring a high level of customer satisfaction and repeat business.
- Processed orders accurately and efficiently, coordinating with kitchen staff to ensure timely preparation and delivery of food.
- Promoted new menu items by providing detailed descriptions and personal recommendations to customers, increasing awareness and interest.
- Trained staff on the features and benefits of new menu items to ensure consistent and enthusiastic promotion across the team.
- Engaged in personal performance management and development activities, including cross-training in various restaurant roles to enhance team flexibility and service quality.
- Collected customer feedback on new menu items and provided actionable insights to the kitchen and management team, contributing to menu improvements.
- Assisted with training new hires on customer service protocols, menu knowledge, and point-of-sale (POS) systems.
- Managed cash and credit transactions, balancing the register at the end of each shift with a 100% accuracy rate.
Education
Managerial Economics And Business Analysis Special - Banking And Finance
University of Illinois At Urbana-Champaign
08.2024
Online Course - Customer Relationship Management
Starweaver
Coursera07.2024
Ontario College Diploma - Business
Seneca College of Applied Arts And Technology
North York, ON04.2024
Skills
- Executive & Administrative Support
- Marketing & Event Coordination
- Customer Experience & Relationship Management
- Business Documentation & Reporting
- Communication & Interpersonal Skills
- Data Analysis (Excel, Power BI)
Languages
English
Full Professional
Tamil
Professional Working
Sinhala
Professional Working
Timeline
Customer Experience Associate
TD Canada Trust
12.2024 - Current
Laser Machine Operator
Catalyst Channel Marketing
09.2020 - 12.2024
Administrative Assistant
Uthayas Ceramics
03.2018 - 08.2019
Restaurant Team Member
Restaurant Brands NZ
12.2015 - 10.2017
Online Course - Customer Relationship Management
Starweaver
Ontario College Diploma - Business
Seneca College of Applied Arts And Technology
Managerial Economics And Business Analysis Special - Banking And Finance
University of Illinois At Urbana-Champaign
Skills
- Microsoft Office Suite
- Excel (Advanced): Data analysis, formula creation, pivot tables, VLOOKUP, data visualization, charting.
- MS Project
- Power BI
- Data Entry & Analysis