Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ashvin Rudran

Genius Admin
32 Felicity Dr, Toronto

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Genius Administrator

Apple
02.2024 - Current
  • Provided exceptional customer service as the first and last point of contact for clients, performing repairs and resolving inquiries efficiently, while maintaining a professional demeanor.
  • Assisted in developing policies and procedures that improved organizational effectiveness within the workplace.
  • Enhanced repair room productivity by streamlining administrative processes and implementing time-saving solutions.
  • Contributed to company growth by identifying areas of improvement within administrative processes, resulting in increased productivity levels.

Specialist

Apple
9 2022 - 02.2024
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Exceeded expectations in all areas of assessment, including AppleCare+, Business Leads, Carrier contracts, accessory attached, as well as Customer satisfaction surveys.

IT Technician Intern

City of Toronto
05.2022 - 08.2022
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared over 50 new computers for integration into company networks and systems.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Executed technology implementation projects with minimal downtimes and business disruptions.

Education

Bachelor of Engineering - Electrical Engineering

Toronto Metropolitan University
Toronto, ON
09.2019 - Current

Skills

    Technical support

Organization and Time Management

Excellent Communication

Sales assistance

Problem solving strength

Accomplishments

  • Won 1st place at Ryerson's engineering design competition as a 1st year student for my design on an eco-friendly alternative for the keurig coffee pods system.
  • I am a 3 time City champion in the sport of freestyle wrestling, and am currently wrestling for the Ryerson University varsity wrestling team.


Certification

Lifesaving & Lifeguarding Bronze Cross

Timeline

Genius Administrator

Apple
02.2024 - Current

IT Technician Intern

City of Toronto
05.2022 - 08.2022

Bachelor of Engineering - Electrical Engineering

Toronto Metropolitan University
09.2019 - Current

Lifesaving & Lifeguarding Bronze Cross

12-2015

Emergency First-Aid and CPR-B

07-2015

Specialist

Apple
9 2022 - 02.2024

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Ashvin RudranGenius Admin