Ashvin Rudran
Genius Admin
32 Felicity Dr, Toronto
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Genius Administrator
Apple
02.2024 - Current
- Provided exceptional customer service as the first and last point of contact for clients, performing repairs and resolving inquiries efficiently, while maintaining a professional demeanor.
- Assisted in developing policies and procedures that improved organizational effectiveness within the workplace.
- Enhanced repair room productivity by streamlining administrative processes and implementing time-saving solutions.
- Contributed to company growth by identifying areas of improvement within administrative processes, resulting in increased productivity levels.
Specialist
Apple
9 2022 - 02.2024
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Exceeded expectations in all areas of assessment, including AppleCare+, Business Leads, Carrier contracts, accessory attached, as well as Customer satisfaction surveys.
IT Technician Intern
City of Toronto
05.2022 - 08.2022
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared over 50 new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Executed technology implementation projects with minimal downtimes and business disruptions.
Education
Bachelor of Engineering - Electrical Engineering
Toronto Metropolitan University
Toronto, ON 09.2019 - Current
Skills
- Technical support
Organization and Time Management
Excellent Communication
Sales assistance
Problem solving strength
Accomplishments
- Won 1st place at Ryerson's engineering design competition as a 1st year student for my design on an eco-friendly alternative for the keurig coffee pods system.
- I am a 3 time City champion in the sport of freestyle wrestling, and am currently wrestling for the Ryerson University varsity wrestling team.
Certification
Lifesaving & Lifeguarding Bronze Cross
Timeline
Genius Administrator
Apple
02.2024 - Current
IT Technician Intern
City of Toronto
05.2022 - 08.2022
Bachelor of Engineering - Electrical Engineering
Toronto Metropolitan University
09.2019 - Current
Lifesaving & Lifeguarding Bronze Cross
12-2015
Emergency First-Aid and CPR-B
07-2015
Specialist
Apple
9 2022 - 02.2024