ASHUTOSH UPADHYAY

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Boosted company's online presence by developing comprehensive digital marketing strategy.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• To drive the sales in North India, by active involvement with Sales Engineer of that area.
• To plan & ensure sale as per the set targets, with involvement of entire team
• Periodic Dealer reviews, to ensure sales as per plan
• Accountable for due collection from serviced customers to close the loop of sales
• Responsible for inventory control/planning for key accounts @ warehouse
• Responsible for price positioning for strategic products in North India market
• RFO handling & driving it to the conclusion, by closing a sales order
• To provide a technical solution to the customer in India for their Grinding Related processes, by Optimizing the process & redesigning the process cycle if needed
• Process Improvement (Cycle time Reduction, Quality Enhancement, Tool Life Optimizations, etc.)
• Kaizen, Lean Manufacturing, SGA, etc
• Special Focus on Gear Manufacturing Customers Pan India
• Technical support to customer for problems resolution (trials, or product prove out)
• Sales planning for key accounts Pan India
• Once a Quarter visit to key accounts
• Skill set: - CPC Monitoring, Manpower Management
• Process Designer, Certified Auditor
• Core Competence: - Positive Thinker, Adaptable, Creative, Curious, Workaholic

• Accountable for Production as per Plan
• Accountable for analyzing the in process Defects/Rejection
• Responsible for handling any problem in Production process
• Responsible for Gear plant 5S, Improvements, kaizens
• Handling 50+ Direct/Indirect People
• Handling Tool Management (Repair, Resharpening & Purchase, Cost Negotiation)
• Oil Management (Consumption, ordering & trials)
• Growth Path: 29th Dec'11-29th Dec'12 GET, Last Designation: Manager-2 (started as GET four years back)
• Managed and motivated employees to be productive and engaged in work.

Key Assignments Handled:

• Productivity Improvement Project On Mazak (Turning Machine)
• Tool Life Improvement of Grinding Wheels on Junker (OD Grinding Machine)
• Resolving the issues of gear tooth hunting problem in manufacturing process
• Oil Consumption Optimization & Inventory Minimization
• 7 Times awarded for the Star Performer by Mr. Pankaj Munjal (Chairman-Hero Motors)