Ashutosh Bidla
Toronto
Summary
Dynamic and results-oriented professional with a robust blend of expertise in customer service, sales leadership, and business analysis. Possesses a solid foundation in data management, analytics, and security practices, leading to a proven track record of driving revenue growth and delivering actionable insights. Proficient in data analysis, creative writing, and media management, with a strong passion for leveraging technology and strategic thinking to address complex business challenges. Committed to utilizing analytical skills, technical proficiency, and leadership experience to create measurable impact in a forward-thinking organization.
Overview
12
12
years of professional experience
Work History
Market Sales Manager
Boost Mobile – Mercury Wireless
09.2024 - 08.2025
- Lead sales operations across multiple Boost Mobile locations, ensuring achievement of monthly revenue, activations, and profitability targets.
- Develop and implement sales strategies to drive customer acquisition, retention, and upsell opportunities.
- Recruit, train, and manage store managers and sales associates to deliver exceptional customer service and meet performance KPIs.
- Monitor and analyze sales data, market trends, and competitor activity to identify growth opportunities.
- Conduct regular store visits to evaluate operations, merchandising, and compliance with company standards.
- Collaborate with marketing teams to execute local promotions, events, and digital campaigns to increase brand visibility.
- Manage inventory levels, minimize shrinkage, and optimize product mix to maximize sales.
- Foster a performance-driven culture through coaching, goal-setting, and recognition programs.
- Prepare and present weekly and monthly performance reports to senior leadership.
- Ensure compliance with Boost Mobile corporate policies, operational guidelines, and regulatory requirements.
Sales Business Analyst
Metro by T-Mobile – Active Wireless
01.2024 - 05.2024
- Analyze sales performance data to identify trends, opportunities, and gaps across retail and indirect channels.
- Build dashboards, reports, and forecasts to support sales leadership in strategic decision-making.
- Monitor KPIs including activations, churn, ARPU, and revenue growth, providing actionable insights to drive performance.
- Conduct competitive market research and benchmarking to identify risks and opportunities in the wireless industry.
- Partner with sales managers and executives to develop incentive programs and sales strategies aligned with company objectives.
- Streamline reporting processes by automating data collection and visualization in Excel, Power BI, and CRM tools.
- Provide ad hoc analysis on promotions, product launches, and regional performance to support business initiatives.
- Collaborate with finance and operations teams to align forecasts with budget planning and inventory management.
- Track the effectiveness of marketing campaigns and promotions, making data-backed recommendations for improvement.
- Prepare executive-level presentations summarizing performance metrics, insights, and recommendations.
Analyst
ADP
07.2018 - 07.2023
- Led the successful migration of Benefits Tools for ADP Workforce Now, ensuring data accuracy and seamless onboarding across multiple client systems.
- Automated ACA (Affordable Care Act) compliance processes for over 300 companies, reducing manual effort and improving regulatory alignment.
- Developed real-time SQL-based tracking tools to proactively detect, troubleshoot, and resolve system issues, enhancing data integrity.
- Managed weekly, monthly, and quarterly ACA file runs, ensuring timely execution and resolution of errors to maintain operational continuity.
- Collaborated with cross-functional teams to deliver AI/ML-powered analytics and Power BI dashboards, driving smarter benefits and enrollment decisions.
- Utilized JIRA to track system bugs, manage compliance tasks, and ensure SLA adherence.
- Utilized Microsoft Excel to analyze and visualize data, improving reporting efficiency by 20%.
- Prepared client-ready reports and presentations using Microsoft Word and PowerPoint.
- Managed internal communications and document sharing through Outlook and SharePoint.
- Produced detailed technical documentation and process improvements, contributing to automation efforts and operational efficiency.
- Utilized tools such as SQL, Excel, Power BI, and Microsoft Office Suite to support reporting, data analysis, and stakeholder communication.
- Improved product recommendations and increased sales.
- Drove business decisions and reduced operational costs.
Senior Executive
Synchrony Financial
07.2017 - 07.2018
- Handled chat and written communication for U.S. customers, managing bank account maintenance and service inquiries.
- Ensured account safety by following fraud detection protocols and compliance standards.
- Provided accurate product information and successfully upsold financial services based on customer needs.
- Documented interactions using CRM tools and flagged issue trends to supervisors for resolution.
- Pioneered training for a new Consumer Banking project at Synchrony Financial; mentored multiple batches.
- Assisted in process improvement initiatives, reducing resolution time and enhancing customer satisfaction.
- Used internal tools, Excel, and basic SQL for reporting, trend analysis, and operational support.
Customer Service Executive
HSBC Bank
12.2013 - 06.2017
- Proficiently managed high-volume UK banking calls, ensuring compliance with financial regulations and delivering accurate, branch-equivalent services over the phone.
- Maintained high customer satisfaction through clear communication, issue resolution, and consistent service quality.
- Analyzed account activity to proactively detect and prevent fraud, supporting data integrity and risk mitigation efforts.
- Collaborated with cross-functional teams to implement secure, compliant procedures aligned with internal policies and regulatory standards.
- Served as a mentor for new agents, contributing to training program success and ensuring consistent adherence to business processes.
- Acted as part of the escalations handling team, identifying root causes and recommending process improvements to reduce recurring issues.
- Utilized technical expertise and knowledge of operational workflows to support compliance audits and enhance service delivery frameworks.
Education
M.S. - Technology Management
Lindsey Wilson College
M.A. - Communication in Media Practice
University of Hyderabad
Postgraduate Diploma - Business Management
Osmania University
B.A. - Mass Communication and Journalism
Osmania University
Skills
- Effective team leadership
- Data-driven decision making
- Process Improvement
- Compliance Management
- Customer Communication
- Stakeholder Collaboration
- Sales Management
- Sales presentations
- Data-driven decision making
- Competitor analysis
- Teamwork
- Customer service
- Multitasking Abilities
- Excellent communication
- Organizational skills
Accomplishments
- Supervised team of 20 staff members.
- Achieved increase in number of sales by completing relevant trainings with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Telugu
Full Professional
Spanish
Limited Working
Timeline
Market Sales Manager
Boost Mobile – Mercury Wireless
09.2024 - 08.2025
Sales Business Analyst
Metro by T-Mobile – Active Wireless
01.2024 - 05.2024
Analyst
ADP
07.2018 - 07.2023
Senior Executive
Synchrony Financial
07.2017 - 07.2018
Customer Service Executive
HSBC Bank
12.2013 - 06.2017
M.A. - Communication in Media Practice
University of Hyderabad
Postgraduate Diploma - Business Management
Osmania University
B.A. - Mass Communication and Journalism
Osmania University
M.S. - Technology Management
Lindsey Wilson College