Ashu Malhotra

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Updated reports, managed accounts, and generated reports for company database.
• Quick Book Professional - Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.

• Manage day to day aspects of production & office management activities; Supervised Support sales staff and Operations Team of 16 Tailors, 2 embroiders and 2 quality staff members.
• Established workflow processes, monitored and implemented daily productivity, clearing weekly and monthly payouts to the employees.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• To conduct a feasibility study to be able to launch high level Western Formal wear store for working women in Delhi, I Visited China Canton Festival (China Import and Export Fair). Objective of the trip was also to adapt existing designs for mass production.
• Keep up to date with emerging fashion trends; Promoting f Online marketing and its enquiries and orders in US, Canada and Australia.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Integreon provides high-value, complex BPO solutions (also known as Knowledge Process Outsourcing, KPO or judgment-based BPO), specializing in document, content and knowledge services
• Develop Transition – Training Methodology for creation of Process Training Content
• Certified on Career Framework – HR and Training; for role mapping & Training Needs Analysis
• Responsible for Clifford Chance Academy E-leaning programs transition (transitioning to Customer site)
• Manage Customer Expectations through rigorous reporting on Training Dashboards, Updates on existing & new programs
• Budgeting for Training activities; Conducting Train the Trainer workshops.

• Training Lead for 300 + employees working for world’s leading health & hygiene Company
• Delivered Leadership, Behavioral & Soft Skills Training
• Managed a team of 10 Trainers comprised of Process Trainers, Voice & Accents Specialists & Universal Coaches
• Aligning the new hires with the Process through structured Learning Path
• Responsible for managing attrition during training period
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.

• Managed Career Growth Programs for Finance & Accounting Subject Matter Experts
• On – boarding plan for Vice Presidents and Assistant Vice Presidents.
• Building repository of Learning Paths across Locations for back fills and ensuring that Cross Training is made effective at the F & A shop

GECIS India - Assistant Manager – Operations at Insurance COE

• People Management - Team of 21 people; responsible for Their vertical & lateral movements
• Grooming Process Developers for Management Trainee roles
• Performance Appraisals & Session Cs
• Identifying Six Sigma Projects like reduction in Cycle time, Transactional productivity; Ensured Compliant on HIPAA and all other Compliance Audits
• Process Training & Transitions - Remote transitioning of CHOICE II, a New Product Line
• Reduced Training time from 11 weeks to 8.2 weeks for all new joinees

• In-charge for sales of Used Car Loans offered by the organization
• Relationship Manager for Maruti Service Masters, DD True Value & Apra True Value, Gurgaon
• During my stint, Sales of Used Car Loans increased from 15 Lakhs to 1.25 Crores per month
• Tracking Advertisement & Sales Promotion expenses for all regions.
• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.

• Serving as an information and communication managers for the Chief Operating Officer’s office
• Manage projects like running various contests; publishing progress and announcing results
• Disseminate information by using the telephone, mail services, Web sites, and e-mail
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings; handling travel and guest arrangements.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

• Worked as an Executive Assistant to Executive Director (Finance) – Mr. Naveen Chadha
• Maintained confidentiality with sensitive documents, interacting with bank, ensuring proper updates and storage of employee data and salary details.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Releasing TDS certificates to Consultants of the Company and to external service providers