Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashu Chawla

Edmonton,AB

Summary

Trustworthy and dedicated In my role with more than three years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Punctual and honest with solid background in all environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Skill Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Convenience Store Supervisor

2502476 Alberta Inc.(ROUNDABOUTS)
06.2023 - Current
  • Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
  • Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings

Retail Store Supervisor

FBR HOLDINGS
12.2019 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Performed cash, card and check transactions to complete customer purchases.
  • Addressed customer needs and made product recommendations to increase sales.
  • Coordinated merchandising displays, signage and sales enablement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Entered and priced inventory to assist with efficient restocking.

Store Supervisor

Vallabh Departmental Store ,India
06.2017 - 08.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained newly hired sales team in upselling techniques.

Senior Operation Officer

VFS Global Services
03.2007 - 05.2017
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Verified compliance with best business practices throughout organization.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Take fingerprints from the applicants and forward it to high commission with zero error.
  • Recommended and implemented successful strategies to maximize revenue.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.

Education

High School Diploma -

CEDTI(I.T Diploma)
Jalandhar India
04.2002

High School Diploma -

SAIN DASS SENIOR SECONDARY SCHOOL
JALANDHAR INDIA
03.2000

Skills

  • Money Handling
  • Guest Inquiries
  • Credit and Cash Transactions
  • Product Knowledge
  • Verbal and Written Communication
  • Cleaning and Sanitizing
  • Staff Training
  • Time Management Skills
  • Issue Resolution
  • Customer Assistance
  • Billing and Payment Processing
  • Process Transactions

Timeline

Convenience Store Supervisor

2502476 Alberta Inc.(ROUNDABOUTS)
06.2023 - Current

Retail Store Supervisor

FBR HOLDINGS
12.2019 - 05.2022

Store Supervisor

Vallabh Departmental Store ,India
06.2017 - 08.2019

Senior Operation Officer

VFS Global Services
03.2007 - 05.2017

High School Diploma -

CEDTI(I.T Diploma)

High School Diploma -

SAIN DASS SENIOR SECONDARY SCHOOL
Ashu Chawla