ASHTON MARIE BLACQUIER
Cold Lake,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Front Desk Administration
Brokerlink Inc
08.2019 - Current
- Experience working with, POS, SAP, EPIC, PSI, ONE NOTE, TEAMS, MICROSOFT, EXCEL etc..
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Receptionist /Membership Services Representative
CAA South Central Ontario
11.2018 - 07.2019
- Intensive training course on Travel Medical Insurance
- Provided exemplary customer service – assisted clients with membership inquiries
- Provided assistant on insurance claims and process of medical claims to clients
- Contact Underwriters and Adjusters to discuss guidelines and policy
- Answered multi-line telephone, booked meetings for travel agents and manager
- Assist on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
- Disposal of archived files in accordance with government regulations/procedures
- Quote new insurance policies with walk-in clients as well as over the phone
- Updated on underwriting rules and work assignments
- Exhibited high energy and professionalism when dealing with clients and staff.
Dietary Aide
Norview Lodge, Retirement Home
05.2017 - 11.2018
- Followed all food safety regulations while preparing meals for patients.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Distributed food during busy peak periods to drive customer satisfaction.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Obtained and evaluated dietary histories of individuals to plan nutritional programs.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Travels Sales & Product Support Co-op
Goway Travel
03.2017 - 04.2017
- Provided specialized, customized travel assistance
- Developed itineraries and made hotel reservations
- Updated website, gained marketing and sales experience
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Education
Certificate - Food Service Worker
Fanshawe College of Applied Arts And Technology
Simcoe, ON2011
Diploma - Travel & Tourism Management
Humber College
Toronto, ON06.2017
Certificate - Customer Service Excellence
Humber College
Toronto, ON2017
Skills
- Problem-Solving
- Confidential Information Management
- Task Prioritization
- Multitasking in high pressure environment
- Product Knowledge
- Documentation
- Data Entry
- Multi-Line Phone Operation
Languages
English
Native or Bilingual
Hobbies
Pride in Horsemanship
Volunteering in local community ( Lakeland Humane Society )
Sportsmanship such as Golf, Hockey , Rock Climbing and Baseball
Adventure interests such as Hiking , Boating , Biking and Roller blading
Creative art interests
Timeline
Front Desk Administration
Brokerlink Inc
08.2019 - Current
Receptionist /Membership Services Representative
CAA South Central Ontario
11.2018 - 07.2019
Dietary Aide
Norview Lodge, Retirement Home
05.2017 - 11.2018
Travels Sales & Product Support Co-op
Goway Travel
03.2017 - 04.2017
Certificate - Food Service Worker
Fanshawe College of Applied Arts And Technology
Diploma - Travel & Tourism Management
Humber College
Certificate - Customer Service Excellence
Humber College
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