Ashton Ciel Savic
Vancouver,BC
Summary
Hardworking and hospitable individual with great servitude and leadership skills. Familiar with the customer service and hospitality industries.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Busser
Chop Steakhouse & Bar
Vancouver, BC
10.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Lead Host/ Coordinator
Riverbank Bistro
St. Albert, AB
01.2023 - 08.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Ensured smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Ensured proper communication between kitchen and wait staff for improved service efficiency.
- Helped with the recruitment, orientation, and training of new hires, gradually raising expectations for team performance.
- Improved customer satisfaction by efficiently managing reservations and seating arrangements.
- Evaluated employee performance regularly through feedback sessions and constructive criticism aimed at improvement.
Front Desk Supervisor/Assistant General Manager
Holiday Inn Express & Suites
Edmonton, AB
01.2022 - 08.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Host
Bianco
Edmonton, AB
05.2021 - 10.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Paul Kane High School
St. Albert, AB06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- POS Software
- Opera PMS software
- OpenTable software
- Professional Appearance
- Guest Relations
- Training and mentoring
- Employee Motivation
- Staff Discipline
- Staff Development
- Team Leadership
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
French
Limited Working
Certification
Food & Safety Certificate
Workplace Safety
Timeline
Host/Busser
Chop Steakhouse & Bar
10.2023 - Current
Lead Host/ Coordinator
Riverbank Bistro
01.2023 - 08.2023
Front Desk Supervisor/Assistant General Manager
Holiday Inn Express & Suites
01.2022 - 08.2023
Host
Bianco
05.2021 - 10.2022
High School Diploma -
Paul Kane High School