Ashton Swaby
West Kelowna,BC
Summary
Dynamic and experienced hospitality professional with hands on leadership experience at RedBird Brewing, excelling in problem resolution and customer service. Proven leadership in supervising operations and training staff, ensuring high-quality service and satisfaction. Proficient at time management and maintaining a clean, organized workspace, contributing to a seamless dining experience.
Overview
9
9
years of professional experience
Work History
Shift Leader/Server
RedBird Brewing
Kelowna, British Columbia
04.2023 - Current
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Trained staff on job expectations and safety protocols, promoting a safe and effective work environment.
- Addressed customer inquiries and resolved issues, contributing to improved customer satisfaction.
- Maintained cleanliness and organization of work equipment and workspace.
Expeditor and Server
Earls on Top
06.2019 - Current
- Coordinated service between food runners, kitchen staff, and servers to ensure efficient operations.
- Conducted quality inspections of products before serving to maintain high standards.
- Collaborated with chefs and servers to address and resolve customer issues promptly.
Delivery Driver/Customer Service Cashier
Domino’s Pizza
05.2020 - 09.2021
- Achieved customer satisfaction by consistently delivering high-quality products.
- Communicated effectively with customers regarding orders and delivery status.
- Enhanced serving skills and customer service as a cashier and delivery driver.
Cook/Customer Service Cashier
Dairy Queen
Kelowna, British Columbia
03.2017 - 01.2019
- Ensured cleanliness and organization of food preparation areas and equipment, supporting a safe and efficient work environment.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
Education
Bachelor of Human Kinetics -
University of British Columbia
Kelowna, BC02.2026
High School Diploma -
Kelowna Secondary School
Kelowna, British Columbia06.2020
Skills
- Customer service
- Leadership
- Conflict resolution
- Time management
- Integrity
- Confidence
Timeline
Shift Leader/Server
RedBird Brewing
04.2023 - Current
Delivery Driver/Customer Service Cashier
Domino’s Pizza
05.2020 - 09.2021
Expeditor and Server
Earls on Top
06.2019 - Current
Cook/Customer Service Cashier
Dairy Queen
03.2017 - 01.2019
Bachelor of Human Kinetics -
University of British Columbia
High School Diploma -
Kelowna Secondary School