Ashton Nguyen
Fountain Valley,CA
Summary
Highly motivated individual with multidisciplinary experience and knowledge in exercise, health sciences, clinical laboratory work, as well as customer service and sales. Strong interpersonal skills, detail orientation, and flexibility that allows for successfulness in various work environments. I am striving for any opportunity that allows for professional growth and development.
Overview
10
10
years of professional experience
Work History
Field Service Engineer
Thermo Fisher Scientific Inc.
10.2022 - Current
- Installed, maintained, calibrated, and repaired complex laboratory equipment, including capillary electrophoresis, qPCR, sample prep, and thermal cycler instruments.
- Delivered comprehensive onsite and remote technical support to clients in pharmaceutical, clinical, industrial, and academic settings.
- Diagnosed and resolved hardware and software issues, reducing equipment downtime and improving customer satisfaction.
- Performed preventative maintenance according to manufacturer specifications and regulatory requirements (e.g., GMP, GLP, ISO).
- Trained end-users on system operation, software applications, and routine maintenance procedures.
- Collaborated with cross-functional teams including sales, product specialists, and technical support to deliver seamless customer service.
- Maintained detailed service records, documentation, and reports using CRM and service management systems (e.g., Salesforce, SAP).
- Ensured compliance with safety standards and company policies during all service operations.
- Supported product upgrades, new installations, and application development as needed.
Forensic Phlebotomist
California Forensic Phlebotomy
09.2022 - Current
- Collected blood specimens from subjects in controlled environments (e.g., detention centers, hospitals, crime scenes) following forensic procedures.
- Ensured accurate identification of subjects and specimens through rigorous verification processes.
- Maintained complete and precise documentation of all specimens, including chain-of-custody logs, warrants, and case records.
- Adhered to federal, state, and local laws regarding forensic evidence collection, including HIPAA and legal consent regulations.
- Collaborated with law enforcement officers, forensic pathologists, and crime scene investigators to support active cases.
- Operated and maintained phlebotomy equipment and PPE to ensure safety and sterility at all times.
- Testified in court proceedings as a qualified professional regarding specimen collection procedures and handling practices, when required.
- Transported and submitted specimens to certified forensic laboratories under secure and documented conditions.
Head Swim Coach
Oxford Academy
01.2022 - Current
- Set goals and develop training regimens for both high school boys and girls junior varsity and varsity teams.
- Provide proper instruction for each swim stroke for competition and aquatic endurance.
- Organize practice and meet programs around the pool facility’s schedule.
- Maintain team database for times and records in addition to practice records.
- Acts as a team representative and promotes the sport by communicating with booster clubs, service clubs, community groups, and other organizations.
Amplitude Operator Specialist
Thermo Fisher Scientific - Kelly Services
09.2021 - 10.2022
- Serve as a troubleshooting expert on Amplitude Systems.
- Log and submit operational reports.
- Technical support liaison between Thermo Fisher Scientific and Kaiser Permanente.
- Assist FSEs with preventative maintenance as well as the CSM with system performance checks.
- Educate lab staff on how to troubleshoot errors and expand knowledge on the Amplitude process.
- Fulfilling the expectations and needs of the customer to maintain a strong relationship.
Brand Representative
Hollister Co.
02.2016 - 06.2021
- Performed daily opening/closing tasks to maintain presentable sales floor and rung up customers.
- Engaged, educated, and befriended hundreds of customers daily to provide desirable shopping experience.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
Lab Assistant
Consolidate Bio-Medical Analysis Laboratories, Inc.
10.2020 - 01.2021
- Conducted COVID-19 RNA extraction samples using King Fisher Flex instrument and loaded samples into Bio-Rad D-100 HbA1c, Roche Cobas 6000, and Sysmex XN3000 analyzers complying to established standard operating procedures.
- Logged samples correctly into computerized tracking system as well as analyzed and tracked statistics for COVID-19 assay.
- Tested patient samples for blood chemistry, glucose, hemoglobin A1C, and COVID-19.
- Safely prepared reagents, compounds, lab test solutions, and COVID-19 testing kits.
- Performed preventive maintenance according to defined intervals to achieve precise test results.
Cardiac Rehabilitation Intern
Long Beach Memorial Hospital
09.2020 - 12.2020
- Documented vascular data such as edema, oxygen saturation and blood pressure to contribute to accurate diagnoses.
- Assisted in electrocardiogram, echocardiogram, phonocardiogram, and stress tests by using electronic test equipment, stethoscopes, thermometers, sphygmomanometers, and recording devices.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation, and cardio rehabilitation training.
- Maintained and adjusted cardiology and pulmonary equipment.
Assistant Swim Coach
Lakewood Aquatics
12.2018 - 06.2020
- Prepared athletes for competitive meets across United States through guidance of all swimming strokes and strategies to increase stamina and technique.
- Adapted and implemented teaching strategies to match developmental age and abilities of students as young as four years old.
- Maintained open communications with parents and guardians to keep everyone informed about schedules, administrative requirements, and team updates.
Education
Certification in Phlebotomy - CPT1 -
Phlebotomy Training Specialists
Artesia08.2021
Bachelor of Science - Kinesiology option in Exercise Science
California State University, Long Beach
Long Beach, CA05.2021
Skills
- Data and statistical analysis
- Microsoft Office Suite
- Photoshop
- Customer management
- Managing projects
- Trained in HIPAA compliance
- EKG knowledge
- Lifeguard certified
- Adaptable
- Mental fortitude
- Patient
- Bilingual (Vietnamese)
Timeline
Field Service Engineer
Thermo Fisher Scientific Inc.
10.2022 - Current
Forensic Phlebotomist
California Forensic Phlebotomy
09.2022 - Current
Head Swim Coach
Oxford Academy
01.2022 - Current
Amplitude Operator Specialist
Thermo Fisher Scientific - Kelly Services
09.2021 - 10.2022
Lab Assistant
Consolidate Bio-Medical Analysis Laboratories, Inc.
10.2020 - 01.2021
Cardiac Rehabilitation Intern
Long Beach Memorial Hospital
09.2020 - 12.2020
Assistant Swim Coach
Lakewood Aquatics
12.2018 - 06.2020
Brand Representative
Hollister Co.
02.2016 - 06.2021
Certification in Phlebotomy - CPT1 -
Phlebotomy Training Specialists
Bachelor of Science - Kinesiology option in Exercise Science
California State University, Long Beach
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