Ashton McMinn
Oshawa
Summary
Customer-focused professional with 8+ years of experience delivering high-quality service in fast-paced, high-volume environments. Skilled in handling customer inquiries across phone and in-person channels, resolving issues efficiently, and creating positive customer experiences. Strong communicator with proven ability to multitask, manage competing priorities, and maintain attention to detail. Eager to bring a polished, solutions-oriented approach to a remote customer service role.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Produce, Meat and Grocery Clerk
No Frills
Oshawa
10.2023 - Current
- Provide friendly, responsive customer service in a fast-paced retail environment
- Assist customers with product inquiries and store navigation
- Maintain product quality, organization, and inventory accuracy
- Handle multiple tasks simultaneously while ensuring a positive customer experience
- Resolve customer concerns and escalate issues when necessary
Produce Clerk
No Frills
Mississauga
09.2022 - 09.2023
- Delivered consistent, high-quality customer service in a high-traffic store
- Assisted customers with questions, product selection, and issue resolution
- Maintained stock levels and ensured freshness and presentation standards
- Worked efficiently under pressure while balancing multiple responsibilities
Customer Service Specialist
The Burger's Priest
Toronto
08.2018 - 04.2020
- Managed high-volume customer interactions in person and over the phone
- Handled takeout orders with professionalism and strong telephone etiquette
- Used multiple digital platforms (SkipTheDishes, Uber Eats, Foodora) simultaneously
- Resolved customer concerns and ensured satisfaction in a fast-paced setting
- Communicated effectively with kitchen staff regarding special requests and dietary needs
- Trained and supported new staff on customer service standards and procedures
Game Master
Mysterious Minds Escape Rooms
Toronto
09.2017 - 03.2018
- Delivered engaging and personalized customer experiences for groups up to 16
- Clearly communicated instructions and expectations to ensure smooth operations
- Monitored live sessions and responded quickly to customer needs
- Maintained safety, organization, and overall customer satisfaction
Host / Server
Thompson Diner
Toronto
09.2014 - 11.2016
- Managed customer interactions in a fast-paced hospitality environment
- Answered phone calls for orders and inquiries with professionalism
- Delivered attentive, personalized service to ensure guest satisfaction
- Handled multiple tables and priorities while maintaining accuracy and efficiency
Front-End Assistant / Cashier
Costco
Oshawa
06.2012 - 10.2014
- Handled high-volume customer transactions with accuracy and efficiency
- Resolved customer concerns and provided product support
- Supported daily operations and collaborated with team members
- Maintained strong attention to detail in a fast-paced retail setting
Education
Courtice Secondary School
Courtice, ONSkills
- Merchandising
- Cash Handling
- Kitchen Experience
- Host/Hostess
- Cooking
- Restaurant Experience
- Serving Experience
- Time Management
- Microsoft Word
- Food Preparation
- Customer Service
- Customer support (10 years)
Certification
- First aid
Languages
English
First Language
French
Beginner (A1)
A1
Timeline
Produce, Meat and Grocery Clerk
No Frills
10.2023 - Current
Produce Clerk
No Frills
09.2022 - 09.2023
Customer Service Specialist
The Burger's Priest
08.2018 - 04.2020
Game Master
Mysterious Minds Escape Rooms
09.2017 - 03.2018
Host / Server
Thompson Diner
09.2014 - 11.2016
Front-End Assistant / Cashier
Costco
06.2012 - 10.2014
Courtice Secondary School