Ashton Johnson
Los Angeles,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Well-versed in order management, payment processing and upselling. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
13
13
years of professional experience
Work History
Server
Esters Neighborhood Pub
03.2021 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences in a high-volume restaurant.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender/Shift Lead
Homegrown Tap & Dough
06.2016 - 01.2020
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Mixed cocktails and used creativity to come up with new and exciting drinks.
- Ran shifts when manager was not on duty by directing team through daily routines and touching base with guests to ensure quality experience.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Closed out cash register and prepared cashier report.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Line Cook
Max Gill and Grill
04.2018 - 05.2019
- Excellent communication skills in busy and noisy environments.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Team Member
Taco Bell
10.2013 - 05.2016
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained clean, sanitized and well-organized food preparation zones.
- Performed shift change tasks each day to keep store efficient and neat.
- Prepped food items for later use to save staff time during busy hours.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Host
Ansari’s Mediterranean Grill And Lounge
05.2012 - 08.2013
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Education
Saint Cloud State University
Saint Cloud, MNSkills
- Guest Service
- Teamwork
- Leadership
- Interpersonal Communication
- Problem Solving
- Time Management
- Creativity
- Cash Handling
- Liquor, beer and wine knowledge
Interests
- Photography / Videography
- Fitness / Health
- Music
- Sports
Timeline
Server
Esters Neighborhood Pub
03.2021 - Current
Line Cook
Max Gill and Grill
04.2018 - 05.2019
Bartender/Shift Lead
Homegrown Tap & Dough
06.2016 - 01.2020
Team Member
Taco Bell
10.2013 - 05.2016
Host
Ansari’s Mediterranean Grill And Lounge
05.2012 - 08.2013
Saint Cloud State University
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