Ashton Glasgow
Coquitlam
Summary
Energetic IT support professional with 5+ years in customer-facing roles, combining deep technical know-how with standout service delivery. Trusted for turning confusion into clarity and frustration into loyalty. Adept at translating tech speak into client confidence — and keeping systems (and people) running smoothly.
Helpful Computer Repair Technician with experience diagnosing and resolving hardware and software issues. Proficient in troubleshooting and repairing desktops, laptops, and peripherals. Skilled in conducting hardware upgrades, software installations, and system optimizations to enhance performance.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Computer Repair Technician
Parlour Pawn
Moncton
05.2023 - 02.2025
- Diagnosed hardware issues in various computer systems.
- Repaired and replaced faulty components efficiently.
- Installed operating systems and software applications for customers.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Upgraded existing systems with more powerful components when necessary.
- Provided technical support for customers with both hardware and software related questions.
- Trained end-users on basic computer use and proper maintenance procedures.
Sales Associate
THE SOURCE
Toronto
10.2023 - 08.2024
- Assisted customers with product selection and inquiries.
- Managed inventory levels to ensure product availability.
- Trained new associates on sales techniques and store policies.
- Demonstrated product features to enhance customer understanding.
- Collaborated with team members to create a positive shopping environment.
- Resolved customer complaints and provided effective solutions.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
Personal Assistant
RE/MAX Kelowna (Les York)
Kelowna
01.2022 - 08.2023
- Coordinated daily schedules for real estate agents to optimize client meetings.
- Assisted in preparing documents for transactions and client presentations.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Managed communication between clients and agents, ensuring timely responses.
- Organized property listings and marketing materials for effective promotion.
- Scheduled property showings, ensuring availability aligns with client needs.
Education
Digital Forensics And Cyber Security Tools
Coursera
03.2023 - 03.2023
Administration And Security
Coursera
01.2023 - 03.2023
Cyber Security
Coursera
04.2023 - 11.2023
High School Diploma -
Halifax West High School
Halifax, NSSkills
- Technical troubleshooting
- Product knowledge
- Performance optimization
- Hardware installation
- Mobile device support
- Electronics troubleshooting
- Equipment assembly
- Tech-savvy nature
- Stock maintenance
- Creative thinking capacity
Elevator Pitch
Hi, I’m Ashton — a tech-savvy customer service pro who brings calm to chaos. I make clients feel heard, understood, and supported while solving problems fast and right. Whether it's installing software, resolving billing questions, or smoothing out processes, I’m the one who turns tech into trust.
Timeline
Sales Associate
THE SOURCE
10.2023 - 08.2024
Computer Repair Technician
Parlour Pawn
05.2023 - 02.2025
Cyber Security
Coursera
04.2023 - 11.2023
Digital Forensics And Cyber Security Tools
Coursera
03.2023 - 03.2023
Administration And Security
Coursera
01.2023 - 03.2023
Personal Assistant
RE/MAX Kelowna (Les York)
01.2022 - 08.2023
High School Diploma -
Halifax West High School