Ashrita Lata
Edmonton,Canada
Summary
Dedicated customer service professional with a strong knowledge base and a solid team player. Motivated by maintaining customer satisfaction and contributing to company success. Background in customer interactions equipped with highly skilled conflict resolution, communication, and problem-solving abilities to ensure customer satisfaction and loyalty. Reliable and proactive approach known for meeting both customer and organizational goals. Positive attitude and genuine interest in helping others make me ready to thrive in a customer-focused environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Fluent Home Security
Edmonton, AB
05.2019 - 04.2024
- Assisted sales personnel through effective communication.
- Addressed customer queries via multiple communication channels.
- Managed data input tasks for customer records, old and new.
- Coordinated customer appointments for technical support.
- Delivered efficient and professional customer service, ensuring immediate resolution of client issues.
- Compiled detailed data on transactions, focusing on payments and cancellations, through Microsoft Excel.
- Engaged potential customers by phone, chat, and email to sell products.
SFO Ambassador& Customer Service
ALLCLEAR LLC
San Francisco, CA
01.2015 - 09.2018
- Acknowledged Clear members without delay.
- Facilitated smooth transition of CLEAR members through security checkpoints.
- Enhanced customer relations through friendly and genuine interaction.
- Surpassed sales goals, leading to overall team accomplishment.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Supported ongoing risk assessments by providing detailed reports on observed incidents or concerning trends within the airport environment.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Customer Service Associate
Walgreens
San Bruno, CA
01.2014 - 01.2015
- Welcomed customers upon store entry to determine needs.
- Delivered customer service with professionalism both in person and through telephone communication.
- Facilitated order customization requests efficiently.
- Channelled phone inquiries to relevant team members and sections.
- Arranged store merchandise racks by size, style, and color to enhance visual appeal.
- Suggested substitute items in case of stock unavailability.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Customer Service Associate Team Leader
Ace Marketing Limited
Hamilton, New Zealand
02.2013 - 07.2014
- Handled calls effectively in a fast-paced setting.
- Resolved customer product complaints with empathy and professionalism.
- Effectively managed high-volume calls with professional conduct.
- Acted professionally and patiently when addressing negative customer feedback
- Administered all aspects of client accounts, focusing on billing and cancellation activities.
- Organized finalized financial records in assigned locations.
- Managed workflow to enhance efficiency and achieve targets.
- Scheduled and assigned daily tasks efficiently.
- Enhancing newcomers' understanding of job duties.
- Maintained a safe, clean, and welcoming work environment.
Education
Diploma - Business Customs And Accounting
FIJI NATIONAL UNIVERSITY
Fiji01.2011
Skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Payment processing
- Scheduling
- Product knowledge
- Documentation
- Technical support
- Live chat support
- Spreadsheets
- Critical thinking
- Data entry
- Call center experience
- Complaint resolution
Languages
English
Timeline
Customer Service Representative
Fluent Home Security
05.2019 - 04.2024
SFO Ambassador& Customer Service
ALLCLEAR LLC
01.2015 - 09.2018
Customer Service Associate
Walgreens
01.2014 - 01.2015
Customer Service Associate Team Leader
Ace Marketing Limited
02.2013 - 07.2014
Diploma - Business Customs And Accounting
FIJI NATIONAL UNIVERSITY