Summary
Overview
Work History
Education
Skills
Safety Certificates
Accomplishments
Timeline
Generic

Ashraf Seyid

Edmonton,AB

Summary

I am responsible truck driver with expertise in planning routes, collecting payments and resolving customer service issues. Bringing several years of related experience, advanced inspection skills, and defensive driving abilities. Service-oriented with strong attention to detail and systematic approach to safety. I awarded myself for being a driver with no accident for decade. I am also dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Overview

7
7
years of professional experience

Work History

5 Tons/ Trcuk Driver

Food X
Edmonton, Alberta
10.2018 - 06.2023
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
  • Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
  • Reported any accidents or incidents involving company vehicles immediately to management.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.

Customer Service Representative

Staples
Vancouver, British Columbia
04.2016 - 09.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Associate of Science - Social Sciences

NorQuest College
Edmonton, AB
09-2020

Skills

  • Route Planning
  • Hazardous Materials Handling
  • Vehicle Inspection
  • First Aid Training
  • Logbook Maintenance
  • Accurate record keeping
  • Safe Driving Practices
  • Efficient trip planner
  • Air Brake Certification
  • Customer-Oriented
  • Defensive driver training
  • Problem-solving capabilities
  • Courteous and polite demeanor
  • Paperwork Processing
  • Complaint resolution
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Shipping and receiving understanding
  • Quality Assurance Controls
  • Customer Service
  • Customer Relations
  • Travel Planning
  • Payment Processing
  • Active Listening

Safety Certificates

  • H2S Alive
  • First
  • WHMIS
  • TDG
  • Alcohol and Drug test result certificates valid for 32 months: Free of Alcohol and drug test

Accomplishments

  • Awarded for working with youth and police from MITSA
  • Awarded from Oromo Community in Edmonton for strongly working with newcomers
  • Awarded from Oromo FC of Vancouver

Timeline

5 Tons/ Trcuk Driver

Food X
10.2018 - 06.2023

Customer Service Representative

Staples
04.2016 - 09.2018

Associate of Science - Social Sciences

NorQuest College

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Ashraf Seyid