ASHRAF SAFI
Anaheim
Summary
Experienced Field Service Engineer with a background in electrical and mechanical repairs, installations, and troubleshooting. Delivers top-notch service support through phone consultations and in-person visits. Skilled in investigating and resolving common issues for efficient, courteous, and professional repair services.
Overview
6
6
years of professional experience
Work History
Field Service Engineer
KEC Power and Control
09.2023 - 01.2025
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Scheduled service calls according to customer location and urgency of need.
Chief Engineer
CYBER Group
05.2022 - 09.2023
- Spearheaded the integration of advanced machinery, including fiber lasers, CO2 lasers, CNC routers, woodmaking machines, and metal fabricating machines, enhancing production capabilities and precision
- Designed and implemented complex system setups, increasing productivity and reducing material waste
- Developed preventive maintenance programs specifically tailored for fiber lasers and CNC routers, significantly minimizing downtime and improving machine lifespan
- Provided hands-on technical support and conducted specialized training sessions for team members on machine operations, boosting uptime and ensuring adherence to safety protocols
- Created comprehensive training materials and advanced control systems, tailored to multi-functional machines like woodmaking and metal fabrication equipment, resulting in productivity increase
- Led troubleshooting and diagnostics on equipment, addressing mechanical and software issues on-site to ensure consistent machine performance
Site Electrical and Control Engineer
First Dimension International Construction Company
05.2021 - 05.2022
- Designed compliant electrical systems for site facilities
- Improved automation through R&D initiatives
- Conducted routine maintenance and offered technical support to site personnel
Manufacturing Technician
White Horse Establishment
05.2019 - 03.2021
- Provided technical support in the operation and maintenance of CNC machinery
- Assisted in optimizing production workflows to improve efficiency
- Conducted routine maintenance and troubleshooting for CNC machines, ensuring minimal downtime
- Collaborated with team members to develop standard operating procedures for CNC operations
Education
Master of Science - Engineering Management
Westcliff University
Irvine, CA08-2026
Bachelor's Degree - Mechatronics Engineering
University of Jordan
04.2021
Skills
- 3D Printing
- CNC Machining
- Mechatronics Engineering
- Cross-functional Collaboration
- Control Systems
- Training and Development
- AutoCAD
- Technical Support
- Preventive Maintenance Programs
Personal Information
- Date of Birth: 08/08/99
- Nationality: Jordanian
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Field Service Engineer
KEC Power and Control
09.2023 - 01.2025
Chief Engineer
CYBER Group
05.2022 - 09.2023
Site Electrical and Control Engineer
First Dimension International Construction Company
05.2021 - 05.2022
Manufacturing Technician
White Horse Establishment
05.2019 - 03.2021
Master of Science - Engineering Management
Westcliff University
Bachelor's Degree - Mechatronics Engineering
University of Jordan
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