Ashok Prudhvi Koppala
Scarborough,ON
Summary
Results-driven Dispatch Manager with extensive experience managing fleet, optimizing logistics, and enhancing operational efficiency. Skilled in route planning, real-time problem solving, KPI analysis, and regulatory compliance. Proven ability to lead teams, build vendor relationships, and deliver cost-effective, high-quality service solutions.
Overview
3
3
years of professional experience
Work History
Dispatch Manager
Williams Towing Service Ltd.
04.2023 - Current
- Overseeing the coordination and operational management of over 60+ trucks and drivers.
- Meticulously directing driver activities, vehicle upkeep, and route optimization to mitigate challenges and maximize both productivity and client satisfaction.
- Facilitating resource planning and procurement processes by assessing truck availability, optimizing driver scheduling, and making strategic decisions, especially for equipment deliveries like Battlefield and Kiewit.
- Forging and nurturing robust vendor partnerships, elevating routine interactions into symbiotic, long-term collaborations.
- Analyzing operational data and KPIs, producing comprehensive reports detailing fleet utilization, costs per mile, hour, load, and employee productivity metrics.
- I compiled and analyzed weekly reports on fuel consumption for the company fleet, providing insights to optimize fuel efficiency and support cost management strategies.
- Engaged in compliance assurance and driving iterative advancements on collaborative pilot projects through active participation in Ministry of Transportation, Ontario (MTO) meetings.
- Trained and monitored dispatch operations in real-time, dynamically reprioritizing tasks based on shifting client needs.
- Spearheading employee onboarding, imparting training on key dispatch software (Towbook, IAA, Inside Trac, ASG Sykes, Urgently, etc.), while ensuring the distribution of essential materials.
- Managed invoice processing, Creating PO#s and contributed to accounts receivable functions.
- Managing the dispatch team's day-to-day operations to maintain exceptional service standards. Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Served as primary contact for external vendors providing transportation services.
Dispatch Supervisor
Williams Towing Service Ltd.
02.2022 - 04.2023
- Monitored incoming calls, orders, and tasks to ensure they were handled promptly and got the job done with maximum accuracy and empathy
- Delivered direct customer service and logistical coordination, facilitating the seamless assignment of drivers to divergent orders, providing precise routing, location, and other instructions
- Actively monitored driver positions and estimated arrival times via GPS, ensuring fluidity in logistical operations
- Responded promptly to client inquiries across multiple communication platforms like 2-way radio, emails, including managing roadside assistance requests
- Scheduled loads according to priority and available equipment
- Established strong working relationships with external vendors to facilitate efficient and long-term business operations
Education
Post-Secondary Graduation - Supply Chain Management
Alpha International Academics, St. Lawrence College
Scarborough, ON04.2023
Post-Secondary Graduation - Agri-Business Management
Fanshawe College
Simcoe12.2021
Bachelor of Science - B.Sc. (Hons.) Horticulture
Dr. Y.S.R. Horticultural University
Andhra Pradesh, India04.2019
Skills
- Multiple project coordination
- Managerial & Other Reporting
- Transportation Analytics
- Billing & Invoicing
- Schedule Coordination
- Employee Training and Development
- Route planning expertise
- Manpower planning
- Teamwork & Problem solving
- Customer Service & Communication
- Skilled Multi-tasker
- MS Excel, MS Office & Presentations
- Tow book, Samsara fleet & SharePoint
- Rapid typing
Timeline
Dispatch Manager
Williams Towing Service Ltd.
04.2023 - Current
Dispatch Supervisor
Williams Towing Service Ltd.
02.2022 - 04.2023
Post-Secondary Graduation - Supply Chain Management
Alpha International Academics, St. Lawrence College
Post-Secondary Graduation - Agri-Business Management
Fanshawe College
Bachelor of Science - B.Sc. (Hons.) Horticulture
Dr. Y.S.R. Horticultural University
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