Ashok Mishra
Toronto
Summary
Accomplished banking professional with extensive experience in customer service, cash management, and relationship building. Proven record in delivering high levels of customer satisfaction, operational efficiency, and accuracy in cash handling. Strong interpersonal skills with a commitment to providing positive customer experiences and implementing process improvements. Seeking to bring my expertise in customer service and cash management to a Customer Support and Cashier role.
Overview
42
42
years of professional experience
Work History
Financial Consultant
Self-employed
08.2018 - 09.2023
- Delivered customer service training to improve service quality and operational efficiency for various institutions, including the Indian Institute of Management, Manipal Global Educational Institution and National Institute of Bank Management
- Enhanced client service through personalized customer interactions, meeting specific client needs, and streamlining customer service processes
- Developed and maintained strong relationships with clients to maximize satisfaction.
Head, Banking Institutes
Bank of India
02.2011 - 11.2017
- Led operations across multiple banking institutes, optimizing resources and ensuring seamless client service and cash management processes
- Spearheaded customer-focused initiatives, achieving a marked improvement in customer satisfaction
- Cultivated strong relationships with clients, vendors, and stakeholders, contributing to operational excellence and profitability
- Implemented a 'Profit Centre' model, achieving an INR 24 million increase in profitability through strategic operational improvements
Branch Management & Relationship Manager
Bank of India
02.1982 - 01.2011
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Supervised daily cash reconciliation, handling large volumes of cash with accuracy and ensuring compliance with regulations
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Improved cash management procedures, reducing errors and enhancing regulatory compliance
Education
Bachelor of Law -
Utkal University
Postgraduate Degree in Personnel Management - A+ Grade
Utkal University
Bachelor of Physics - Honours
Utkal University
Skills
- Customer Service
- Cash Handling & Accuracy
- Communication
- Problem-Solving
- Attention to Detail
- Adaptability & Teamwork
- Relationship building and management
- Financial Services
Languages
English
Full Professional
Hindi
Professional Working
Accomplishments
- Reduced grievance resolution time by 30% through customer-first strategies, enhancing service efficiency.
- Increased profit margins by 15% by optimizing banking operations and resource utilization.
- Consistently achieved top customer satisfaction scores for three consecutive years, enhancing customer loyalty.
Timeline
Financial Consultant
Self-employed
08.2018 - 09.2023
Head, Banking Institutes
Bank of India
02.2011 - 11.2017
Branch Management & Relationship Manager
Bank of India
02.1982 - 01.2011
Postgraduate Degree in Personnel Management - A+ Grade
Utkal University
Bachelor of Physics - Honours
Utkal University
Bachelor of Law -
Utkal University
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