Ashniel Pratap
Brampton,Ontario
Summary
Dynamic leader with a proven track record at Hoonigan in enhancing team performance and fostering a positive work environment. Excelled in coaching and mentoring, significantly improving employee skills and production quality. Skilled in customer focus and workplace safety, adept at driving performance improvement and maintaining high standards of excellence.
Overview
7
7
years of professional experience
Work History
Team Lead
Hoonigan
06.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Order Picker
Gordon Food Service
01.2019 - 08.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Customer Service Representative
National Exhaust
02.2017 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Central Peel Secondary School
Brampton, ON06.2017
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Workplace Safety
- Production Monitoring
- Employee Evaluation
Languages
English
Native or Bilingual
Timeline
Team Lead
Hoonigan
06.2020 - Current
Order Picker
Gordon Food Service
01.2019 - 08.2020
Customer Service Representative
National Exhaust
02.2017 - 03.2020
High School Diploma -
Central Peel Secondary School
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