Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ashneet Kaur

Abbotsford,BC

Summary

Customer-focused professional with a strong background in customer service and retail. Efficiently managed high call volumes and complex inquiries, delivering tailored solutions and ensuring customer satisfaction. Adaptable in fast-paced environments, maintaining organized work areas, providing professional service and attention to detail.

Overview

2
2
years of professional experience

Work History

Customer Service Representative-Call Centre

Rogers
Chandigarh, Surrey,BC
01.2026 - 03.2026
  • Handled 30–40 inbound calls daily regarding billing disputes, service issues, and account changes, ensuring customer satisfaction.
  • Investigated customer concerns and identified underlying issues, delivering tailored solutions in accordance with company policies.
  • Adapted to frequent policy and product updates, providing accurate and consistent information.

Student Assistant / Academic Projects

University of the Fraser Valley (UFV)
Abbotsford, BC
01.2025 - 08.2025
  • Collaborated with team, organized tasks to meet deadlines and enhance project flow.
  • Managed documentation and administrative tasks accurately while adjusting to shifting priorities.
  • Supported student services by answering inquiries and directing students appropriately.

Retail Associate

UNIQLO
Chandigarh, IN
07.2025 - 08.2025
  • Assisted customers with product selection, questions, sizing, and fitting-room support.
  • Processed POS transactions and supported billing-related tasks accurately.
  • Managed stock levels to maintain product availability on sales floor, processed returns/exchanges, and upheld a clean, organized sales environment.
  • Maintained merchandise presentation through folding, replenishment, and organized displays.

Cashier

FreshCo
Calgary, AB
04.2024 - 07.2024
  • Provided friendly checkout service and processed cash, debit, and credit transactions accurately.
  • Addressed customer questions professionally, contributing to efficient daily store operations.
  • Maintained a clean and organized checkout area in a fast-paced environment.

Education

Bachelor of Science - Computer Information Systems

University of The Fraser Valley (UFV)
Abbotsford, BC
04-2028

Skills

Customer Service Retail Sales Product Recommendations POS & Cash Handling Merchandising Inventory Support Complaint Resolution Problem Solving Communication Teamwork Graphic Design Business Computer Applications Canva Adobe Illustrator Adobe Photoshop Microsoft Excel Microsoft Word

Personal Information

Availability: Thursday, Friday, Saturday & Sunday: Available full day.

Timeline

Customer Service Representative-Call Centre

Rogers
01.2026 - 03.2026

Retail Associate

UNIQLO
07.2025 - 08.2025

Student Assistant / Academic Projects

University of the Fraser Valley (UFV)
01.2025 - 08.2025

Cashier

FreshCo
04.2024 - 07.2024

Bachelor of Science - Computer Information Systems

University of The Fraser Valley (UFV)
Ashneet Kaur