Ashneet Kaur
North Delta,BC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Accomplished Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needed. Ready to leverage expertise of 5 years of multinational experience to expand revenues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Island Office Equipment
06.2022 - Current
- Maintained a professional work environment by establishing clear office policies and procedures.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Operations Manager
Dairy Queen
02.2022 - 06.2022
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Organize and implement Local Store Marketing
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Facilitated smooth collaboration between departments through clear communication channels.
- Perform other duties and responsibilities as requested by the Owner/Area Manager.
Assistant Manager
Wendy's
07.2020 - 02.2022
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Defined clear targets and objectives and communicated to other team members.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed payrolls of the employees bi-weekly.
- Processed vendors order, vendors invoices, work orders for equipment's.
- Operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards.
- Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program
Business Development Manager
Value Village
07.2019 - 07.2020
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Recommended product changes to enhance customer interest and maximize sales.
- Trained successful business development personnel to optimize marketing performance and learn industry.
Assistant Manager
Spice Valley Indian Cuisine
01.2019 - 07.2020
- Managed hiring process for all of their employees including interviewing, hiring and training
- Providing operational services in a restaurant.
- Creating and Maintaining Records of time sheets, sales revenue, tips and reimbursement
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
Indiamart Intermesh Ltd
05.2017 - 11.2017
- Managed the team of six (6) to achieve the sales target.
- Achieving target assigned by the company of approx
- 12000-16000 monthly.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Established team priorities, maintained schedules and monitored performance.
Relationship Manager
Just Dial Ltd
03.2016 - 05.2017
- Managing and handling team of 7 people to develop and cultivate lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Project handling- Website development of business profile.
- Achieving target assigned by the company of approx
- 10000-15000 monthly.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
Key Account Manager
Paymango India Pvt Ltd
09.2015 - 03.2016
- Established and managed highly successful e-commerce business, selling online to end consumers (B2C) and corporations (B2B).
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Leveraged strategic planning to penetrate key accounts.
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $20000.
- Consistently achieved top ranking in revenue and profit growth.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Produced and submitted weekly reports outlining progress against KPI objectives.
Education
Masters Of Global Management: Business Administration - Corporate Finance, Accounting, Administration and Marketing
Royal Roads University
Victoria, BC11.2020
MBA - Marketing Strategies, Planning and Financing
Symbiosis Institute Of Distance Learning
Pune, India06.2016
Bachelor of Science - Electrical, Electronics And Communications Engineering
Guru Gobind Singh Indraprastha University
Delhi, India06.2014
Skills
- Project management experience
- Microsoft Office expertise
- Training and development
- Staff development
- Closing and contract negotiations
- Time Management
- Business development understanding
- Marketing tactics
- Orientating and training
- Research and Analytical Skills
Certification
- Administrative specialist
- First Aid Certifications
- Project Management
Languages
English
Hindi
Punjabi
Additional Information
Permanent Resident, Provided on request
Additional Information
Persuading Salesforce admin course
Timeline
Administrative Specialist
Island Office Equipment
06.2022 - Current
Operations Manager
Dairy Queen
02.2022 - 06.2022
Assistant Manager
Wendy's
07.2020 - 02.2022
Business Development Manager
Value Village
07.2019 - 07.2020
Assistant Manager
Spice Valley Indian Cuisine
01.2019 - 07.2020
Assistant Manager
Indiamart Intermesh Ltd
05.2017 - 11.2017
Relationship Manager
Just Dial Ltd
03.2016 - 05.2017
Key Account Manager
Paymango India Pvt Ltd
09.2015 - 03.2016
Masters Of Global Management: Business Administration - Corporate Finance, Accounting, Administration and Marketing
Royal Roads University
MBA - Marketing Strategies, Planning and Financing
Symbiosis Institute Of Distance Learning
Bachelor of Science - Electrical, Electronics And Communications Engineering
Guru Gobind Singh Indraprastha University
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