Summary
Overview
Work History
Education
Skills
Communication Skills
References
Languages
Certification
Active soccer player
Timeline
Generic

Ashneel Shivas Rai

Calgary,Canada

Summary

  • Familiar with YYC Airport entertainment
  • 7 years of aviation experience
  • A motivated employee with excellent time management skills. True problem-solver remain calm under pressure to meet departure schedules. Trained in flight line operations and safety through 7 years of aviation experience.
  • Competent ramp agent with exemplary communication skills. Highly effective working as both part of a team and in a solitary role. Over 7 years of experience with a nationwide airline services company.
  • Resourceful ramp manager achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plans to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

RAMP MANAGER

SAMSIC ASSISTANCE
08.2023 - Current
  • Expertise on Baggage handling-processing from Airport Authority, Airlines, CBSA & US CBP. Well versed with BROCKS(Smartsuite)
  • Expert in managing company policies, as well as SOPs & KPIs
  • Manage daily, weekly, and monthly staff scheduling
  • Conduct employee performance evaluations and recommendations
  • Provide employee counseling and discipline as needed
  • Lead internal/external auditing procedures, processes, and creates action plans for the department
  • Always represent the company with the upmost professionalism and lead by example.
  • Read and interpret aircraft weight and balance loading instructions, hazardous materials
    identification labels, aircraft loading manifest and log flight information for billing
    purposes.
  • Actively search for and report to station management any future business opportunities.
  • Assist with all ramp team duties (safety walks, baggage/cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.
  • Leads, along with local Management the hiring and onboarding, including dismissal in coordination with Superiors.
  • Coordinates, monitors, and manages all required initial, recurrent and on-the-job training in coordination with Training Manager. Documented and filed.
  • Leads ongoing team member professional development opportunities.
  • Conduct employee performance evaluations and recommendations.
  • Optimized staffing levels during peak hours by analyzing schedules and adjusting resources accordingly.
  • Developed comprehensive training programs for new hires to ensure seamless integration into my team.
  • Coordinated emergency response efforts during incidents in ramp area, ensuring timely resolution while minimizing impact on overall operations.
  • Conducted regular audits of equipment maintenance logs to minimize downtime due to malfunctions or repairs.
  • Implemented cost-saving measures while maintaining high-quality service standards for airlines and passengers.
  • Established strong working relationships with airline representatives to facilitate smooth coordination of daily operations.
  • Streamlined baggage handling processes, reducing delays in luggage delivery to passengers.
  • Improved ramp operations efficiency by streamlining processes and implementing new procedures.
  • Collaborated with other managers to develop strategies for continuous process improvement in operational efficiency.
  • Reduced employee turnover through effective communication, training, and performance management.
  • Maintained detailed records of ramp services performed, enabling accurate billing and reporting.
  • Mitigated potential hazards by regularly inspecting ramp areas and ensuring compliance with safety protocols.
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Assisted in the development of annual budgets for Ramp Operations department, ensuring financial targets were met.
  • Enhanced customer satisfaction by addressing concerns promptly and providing effective resolutions.
  • Increased safety standards for both employees and passengers through rigorous adherence to regulations and guidelines.
  • Ensured timely and accurate ramp services for aircraft by diligently coordinating with ground staff.
  • Achieved on-time departure rates by prioritizing tasks and closely monitoring staff productivity.
  • Managed approximately 30 incoming calls and email per day from customers.
  • Managed a team of 45 ramp agents, providing guidance, support, and constructive feedback to ensure optimal performance.
  • Proactively addressed operational challenges by anticipating potential issues and devising appropriate solutions.
  • Fostered a positive work environment through open communication channels among team members.

DUTY MANAGER

Airport Terminal Services (yyc)
12.2022 - 11.2023
  • Pre-Shift planning and preparing for a successful shift
  • Getting prepared for possible difficulty during the shift(IROP)
  • Doing shift reports
  • Oversight crews (safety procedures,sops being followed
  • Continuous coaching And guiding On good work ethics and team work.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

Operations Supervisor

Airport Terminal Services (ATS YYC)
03.2022 - 12.2022
  • Working knowledge ms office
  • Working knowledge of applications including fliterac (movement control plot)
  • Coordinate with customer(westjet airlines) to accommodate and plan for flight delays cancellation,reschedule crews for delayed flights
  • Strong communication skills with the ability to work independently on a very fast pace work environment
  • Plan for adverse weather conditions for the operations runs smoothly
  • Crew planning
  • Supervising over 300 employees and planning tasks
  • Marshal flights, loading and unloading planes
  • Familiar with QUANTAM/ Smartsuite- Brocks
  • Reading baggage tags and redirecting to its destination flights
  • Leading crews for allocated tasks
  • Highly experienced ramp agent/CREW CHIEF/baggage agent
  • Hold a valid Raic.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Ramp Agent

Swissport, Calgary International Airport, AB
01.2017 - 09.2021
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 35 daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.

Detailer

Duffy’s auto services
06.2019 - 09.2021
  • Managing the store and handling customers
  • Car detailing, polishing, tinting
  • Managing the store and handling customers
  • Maintaining to stock levels of cleaning materials
  • Opening and closing the bay.

Warehouse Personnel

Minhas Furniture Warehouse Limited, Calgary, AB
01.2014 - 01.2017
  • Inspection of goods, packaging, and labeling items
  • Loading and unloading of containers and semi-trailers
  • Organizing stock in the warehouse
  • Shrink wrapping goods for loading onto trailers
  • Loading containers using forklift and cranes.

Education

Xavier College, Ba, Fiji
01.2013

Ba Sangam College, Ba, Fiji
01.2012

Skills

  • Operational management
  • Regulatory knowledge
  • Incident Response
  • Ground Handling
  • Airside Operations
  • Customer Service
  • Problem-Solving
  • Ramp service
  • Dependable and Responsible
  • Aircraft Tug Operation
  • Loading and unloading
  • Marshaling aircraft
  • Team Leadership
  • Safety Procedures Compliance
  • Crew assistance
  • Heavy Lifting
  • Ramp Security
  • Pushback and towing
  • Safety Procedures
  • Baggage tag checks
  • Ground Support Services
  • Flexible Schedule
  • Passenger Assistance
  • Ramp Checklist Completion
  • Weight/balance loading
  • Baggage handling
  • Live Cargo Handling
  • Baggage Management
  • Hazardous Materials Handling
  • Cargo Equipment Operation
  • Workload Management
  • Quality Control
  • Freight Handling
  • Load Planning
  • Cargo Handling
  • Load Planning Communication
  • Aviation and transportation
  • Vehicle operation
  • Hazardous Materials
  • Equipment Inspection
  • New Agent Training
  • Inclement Weather Tolerance
  • Weight and Balance Determination
  • Security awareness
  • Aircraft greeting
  • Baggage Service Collaboration
  • Aircraft Sanitation
  • Ramp Generator Operation
  • Aviation regulations
  • Aircraft Safety Checks
  • TSA Collaboration
  • Corporate policies
  • Crew Operation Improvement
  • Aircraft servicing
  • Inquiry response
  • Special needs travelers
  • Warehouse Safety
  • Worker Supervision
  • Critical Thinking
  • Team Collaboration
  • Decision-Making
  • Daily Operations Management
  • Relationship Building
  • Safety Management

Communication Skills

  • Strong computer abilities; Microsoft office suite, internet, and email applications
  • Quick learner and interpret information accurately
  • Team player and can work efficiently without supervision
  • Strong problem-solving abilities
  • Strong customer service attributes
  • Strong leadership quality

References

Upon Request

Languages

English
Professional Working
Hindi
Elementary

Certification

  • Training - Completed Train The Trainer(TTT) program affiliated with samsic assistance canada - Europe based.

Active soccer player

  • Actively involved in playing soccer to maintain activeness and health.
  • 2 years of captaincy with multiple victories.

Timeline

RAMP MANAGER

SAMSIC ASSISTANCE
08.2023 - Current

DUTY MANAGER

Airport Terminal Services (yyc)
12.2022 - 11.2023

Operations Supervisor

Airport Terminal Services (ATS YYC)
03.2022 - 12.2022

Detailer

Duffy’s auto services
06.2019 - 09.2021

Ramp Agent

Swissport, Calgary International Airport, AB
01.2017 - 09.2021

Warehouse Personnel

Minhas Furniture Warehouse Limited, Calgary, AB
01.2014 - 01.2017

Xavier College, Ba, Fiji

Ba Sangam College, Ba, Fiji

Similar Profiles

CREATE PROFILE
Ashneel Shivas Rai