Ashna Goundar
Surrey
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Client Support Specialist
Sands & Associates
01.2024 - Current
- Supported senior administrators with complex negotiations involving multiple parties, contributing to favorable resolutions for clients.
- Sorted and organized client documentation.
- trained in Efiling and Budgets.
Administrative Receptionist / Conveyancer
Macdonald Realty
09.2020 - 12.2023
- Managed a diverse caseload involving residential and commercial property transactions, adapting strategies as necessary for the unique requirements of each case.
- Conducted research on title searches to ensure accuracy in conveyancing process
- Experience in Lonewolf, myLTSA, Paragon and Skyslope.
- Assisted in the successful transition to a new payroll system, ensuring seamless integration of employee data and minimal disruption to operations.
Store Manager
Forever 21
10.2017 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Keyholder/Sales Associate
Ardene
03.2017 - 08.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Sales Associate/ Coordinator
Winners
11.2015 - 02.2017
- Sales associate trained in on-floor duties, restocking merchandise, warehouse processing and layout, customer service, and cashier training.
Education
Diploma - Fashion Marketing
LaSalle College
High School Diploma -
LA Matheson Secondary High-school
06-2015
Skills
- Analytical thinking
- People management
- Business knowledge
- Leadership
- Budgeting
- Communication
- Hiring
- Payroll
- Accounting
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Client Support Specialist
Sands & Associates
01.2024 - Current
Administrative Receptionist / Conveyancer
Macdonald Realty
09.2020 - 12.2023
Store Manager
Forever 21
10.2017 - 08.2020
Keyholder/Sales Associate
Ardene
03.2017 - 08.2017
Sales Associate/ Coordinator
Winners
11.2015 - 02.2017
Diploma - Fashion Marketing
LaSalle College
High School Diploma -
LA Matheson Secondary High-school
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