Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Ashmita Tamang

Scarborough,ON

Summary

Enthusiastic candidate for medical administrative professional trained at managing appointments, front desk management and recordkeeping, dedicated customer service with extensive experience in service industry. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities with a positive attitude. Skilled at typing correspondence and managing files.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Secretary

Medix Clinic/Drug Mart
Scarborough, ON
01.2022 - Current
  • Answer phone calls and direct callers to the right person when needed or to doctor.
  • Provide assistance to patients and visitors when they arrive at the hospital or doctor's office.
  • Manage inventories for clinic.
  • Schedule appointments based on doctor availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Call patients to remind them of upcoming appointments and schedule off-site.
  • Use OSCAR application,registered new patients in electronic medical records prior to appointment scheduling.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
  • Fax medical history/ prescription for needed patient.


Customer Service Representative

HanPass Remittance
Seoul, South Korea
09.2020 - 11.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Assist marketing manager with reporting, translation, event planning
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Validated data and resolve problems related to system-generated information.

Peer Leader

Woosong University
Daejeon, South Korea
04.2018 - 08.2019
  • Helped students develop organizational, time management and study skills.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Empowered students through counseling and skill-building exercises.
  • Counseled students regarding course and program selection, class scheduling and registration and career planning.

Marketing Assistant

Global Money Express
Seoul, South Korea
10.2017 - 03.2018
  • Consult with branch manager to plan advertising services on customer satisfaction, customer benefits, customer inquiry
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.

Education

Office Administration Health Service

Centennial College
Scarborough, ON
04.2023

Bachelor of Science - Healthcare Management

Woosong University
Daejeon, South Korea
02.2021

General Medicine - Health Care Assistant

Nepal Institute of Health Sciences
Kathmandu, Nepal
09.2016

Skills

  • Organization and Time Management
  • Patient Health Information Access
  • Patient History Collection
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Demonstrate high degree of professionalism towards employees and patient

Certification

  • Licensed General Medicine ( Feb 2017), Kathmandu, Nepal
  • Typist Certificate , Centennial College, Toronto, ON
  • Gaurd.meCARES Ambassador, Centennial College, Toronto, ON

Languages

Nepali- Native

English - Advance

Hindi- Advance

Korean - Intermediate

Timeline

Medical Secretary

Medix Clinic/Drug Mart
01.2022 - Current

Customer Service Representative

HanPass Remittance
09.2020 - 11.2021

Peer Leader

Woosong University
04.2018 - 08.2019

Marketing Assistant

Global Money Express
10.2017 - 03.2018

Office Administration Health Service

Centennial College

Bachelor of Science - Healthcare Management

Woosong University

General Medicine - Health Care Assistant

Nepal Institute of Health Sciences

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Ashmita Tamang