Ashmita Bk
Toronto,ON
Summary
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Ace Institution
Daldale Nawalpur Nepal
02.2021 - 06.2023
- managed all aspects of patient scheduling, processing payments, insurance verification, treatment coordination, recalls, estimates and scheduling of follow-up appointments
- managed all aspects of a patient’s treatment and be a critical point of contact for patients throughout their appointment
- has a positive & professional demeanour and can communicate with patients, providers, and other staff members in a professional manner
- proficient with computers, Microsoft software, email etiquette
- Enhanced overall patient experience by maintaining a compassionate demeanor when interacting with individuals experiencing pain, distress, or anxiety related to their dental visit.
- Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
- Coordinated staff meetings and continuing education sessions to promote team collaboration and enhance professional development opportunities within the practice.
- Collaborated with office team to achieve revenue goals by actively promoting dental services and treatments available within practice offerings during patient interactions.
- Streamlined insurance claim processes for faster reimbursement, submitting claims accurately and promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- is a team player and enjoy working with a fun, energetic team, in a busy small office setting
Customer Service /Customer Service Representative/Inside Sales Representative
F.A International Logistics Inc
Nepal
11.2019 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Conduct engaging and informative product/service presentations tailored to customer needs.
- Effectively communicate the value proposition of our products/services and address customer concerns.
- Negotiate contracts and close sales agreements to achieve and exceed sales targets.
- Wants to learn and grow
- Likes high energy, fast-paced environments
- Wants to be paid for performance (commissions)
- Outgoing personality with strong interpersonal skills
- Competitive and values a great work culture
- 1-2 years experience in retail, hospitality or customer service is an asset
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Receptionist & Administrative Assistant
Parmeshwor Administration
Nepal
07.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
Georgian@ilac
Toronto, ON07-2025
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Administrative skill
- Database entry
- File management
- Customer engagement
- Reception management
- Human resources
- Accounting support
- Meeting planning
- Multitasking and organization
- Client relationship management
Languages
English
Professional Working
Hindi
Full Professional
Nepali
Native or Bilingual
Certification
- Communication Skills Certification
Employee of the year
"I was honored to receive the Employee of the Year award in recognition of my hard work, dedication, and contributions to improving workplace efficiency. This achievement reflects my strong administrative skills, professionalism, and commitment to providing excellent service."
Timeline
Office Administrative Assistant
Ace Institution
02.2021 - 06.2023
Receptionist & Administrative Assistant
Parmeshwor Administration
07.2020 - 08.2022
Customer Service /Customer Service Representative/Inside Sales Representative
F.A International Logistics Inc
11.2019 - 01.2023
- Communication Skills Certification
High School Diploma -
Georgian@ilac
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