Ashmita Almeida
Mississauga,ON
Summary
Customer‑focused professional with extensive experience in service delivery, operational support, and issue resolution across high‑volume environments. Skilled in identifying customer needs, providing tailored solutions, and ensuring accuracy in all transactions. Strong background in compliance, safety protocols, cross‑department coordination, and team support. Recognized for delivering exceptional service, improving processes, and contributing to organizational goals.
Overview
6
6
years of professional experience
Work History
Operations- supervisor
Helix impression
Mississauga, Ontario
2025.07 - Current
- Oversee daily operations ensuring adherence to safety, compliance, and organizational standards.
- Train new employees on procedures, improving team readiness and operational efficiency.
- Collaborate with cross‑functional teams to support business objectives and workflow improvements.
- Participate in scheduled fire drills and safety exercises to maintain a secure environment.
- Support process improvements and ensure accurate completion of operational tasks.
Customer Service Representative & Sales advisor
Club demonstration service Advantage soultions
Grande Prairie, Alberta
2024.08 - 2025.06
- Delivered exceptional customer service by addressing inquiries and identifying customer needs.
- Provided product knowledge and guidance to help customers make informed decisions.
- Maintained a clean, organized environment to support efficient operations.
- Resolved customer concerns promptly, contributing to high satisfaction scores.
- Promoted products and identified opportunities to enhance customer engagement.
NIGHT AUDITOR /FRONT DESK AGENT
Super 8 by Wyndham
Barrie, Ontario
2023.08 - 2024.07
- Verified and balanced front office accounts, ensuring accuracy and compliance.
- Resolved discrepancies in room status, rates, and credit transactions.
- Generated operational and managerial reports to support decision‑making.
- Managed cash handling, processed transactions, and secured deposits.
- Identified operational issues and escalated concerns to management.
OPERATION ASSISTANT
Bangalore International Airport PVT
Bangalore , India
2022.12 - 2023.08
- Completed First Aid, fire drill, and bomb threat training to support safety readiness.
- Resolved customer issues and coordinated communication between departments.
- Conducted quality inspections and ensured compliance with airport standards.
- Trained interns and staff on lost‑and‑found procedures and operational protocols.
- Supported process improvements and operational efficiency initiatives.
Auditor
Spectra connect
Bangalore, India
2019.12 - 2023.08
- Conducted audits to assess compliance with company policies and regulations.
- Prepared detailed audit reports with findings and recommendations.
- Managed cash flow audits and resolved major customer queries.
- Assigned employee shifts and monitored operational performance.
- Drove positive customer feedback through service improvements.
CUSTOMER SERVICE EXECUTIVE
Adani Group – Mangalore Intl. Airport PVT
Mangalore , India
2022.01 - 2022.11
- Provided customer support via phone, email, and chat regarding services and policies.
- Oversaw daily departmental workflows to enhance operational efficiency.
- Maintained records of passenger movements and flight operations.
- Coordinated inter‑agency communication to support smooth airport operations.
- Conducted inspections to ensure compliance with safety regulations.
Customer Service Supervisor
IndiGo Airlines
Bangalore , India
2020.01 - 2022.01
- Delivered high‑quality customer service and resolved concerns promptly.
- Ensured compliance with safety and service standards across operations.
- Coordinated ticket bookings and verified passenger documentation.
- Supported team performance and contributed to operational excellence.
Education
Post-Graduate Certificate - Business Marketing (PGDM)
Northwestern Polytechnic College
Grande Prairie, AB2025-04
Bachelor in Commerce And Accounting - Commerce
St Agnes College
Mangalore India 2019-06
Skills
- Customer Experience & Service Excellence
- Problem Solving & Needs Assessment
- Documentation
- Cross‑Selling & Referral Identification
- Compliance & Risk Awareness
- Communication & Team Collaboration
- Operational Coordination
- Training & Onboarding
- Time Management & Multitasking
Timeline
Operations- supervisor
Helix impression
2025.07 - Current
Customer Service Representative & Sales advisor
Club demonstration service Advantage soultions
2024.08 - 2025.06
NIGHT AUDITOR /FRONT DESK AGENT
Super 8 by Wyndham
2023.08 - 2024.07
OPERATION ASSISTANT
Bangalore International Airport PVT
2022.12 - 2023.08
CUSTOMER SERVICE EXECUTIVE
Adani Group – Mangalore Intl. Airport PVT
2022.01 - 2022.11
Customer Service Supervisor
IndiGo Airlines
2020.01 - 2022.01
Auditor
Spectra connect
2019.12 - 2023.08
Post-Graduate Certificate - Business Marketing (PGDM)
Northwestern Polytechnic College
Bachelor in Commerce And Accounting - Commerce
St Agnes College