Ashmit Sharma
Ottawa,Canada
Summary
Talented professional with extensive experience in the hospitality industry. Skilled in developing and delivering comprehensive learning programs to crew members, enabling them to meet performance objectives and achieve maximum customer satisfaction. Proven track record of successful onboarding and training initiatives, with a focus on creating an open and supportive environment to ensure successful learning.
Overview
3
3
years of professional experience
Work History
Retail Store Associate
Winners TJX
10.2024 - Current
- Collaborated with team members to achieve store sales targets consistently.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
Crew Trainer
Dairy Queen
09.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Server
Cafe 67
05.2022 - 05.2023
- Organized and directed orientation and onboarding sessions for employees and customers
- Assisted in resolving conflicts between team members and providing guidance on how to work together effectively
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Exercised focus and concentration to keep track of tables and remember orders
- Proven expertise in troubleshooting server gadgets, software, network, and storage issues
- Suggested additional items to customers to increase restaurant sales
Education
Diploma - Business Administration
Algonquin College
04.2025
Skills
- Coaching and Mentoring
- Customer Service
- Task Delegation
- Sales expertise
- Time Management
Timeline
Retail Store Associate
Winners TJX
10.2024 - Current
Crew Trainer
Dairy Queen
09.2023 - Current
Server
Cafe 67
05.2022 - 05.2023
Diploma - Business Administration
Algonquin College
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