Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashmini Persaud

Toronto

Summary

Experienced Concierge and Customer Service Specialist with over 3 years of providing exceptional front-line service in high-profile settings, including Southcore Financial and 145 King. Known for creating a warm, professional, and secure environment for tenants, guests, and visitors. Skilled in conflict resolution, guest relations, and delivering personalized support to meet diverse needs. Recognized for maintaining calm under pressure, resolving concerns promptly, and consistently exceeding service expectations. Dedicated to fostering positive customer experiences through empathy, active listening, and a proactive approach to problem-solving. Eager to contribute strong interpersonal and service-focused skills to a customer-centric team

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

SFC-QuadReal
04.2023 - Current
  • Oversaw lobby actives,greeting and assisting tenants and visitors, while maintaining a safe, professional, and welcoming environment.
  • Assisted tenants with amenity access registration,including processing waivers, completing necessary forms, and ensuring a smooth approval experience.
  • Provided front-line tenant support by managing the SFC reception inbox and responding to inquires, work permits request , and access cards, and organized master reports at the start of each month to support tenant tracking, administrative updates, and reconciliation processes.
  • Handle lost and found services for two buildings ,ensuring all items were properly logged,secured, and returned to tenants when possible.
  • Acted as a first point of contact during emergency situations, coordinating safe evacuation as door warden and communicating promptly with security teams evacuation as door warden and communicating promptly future success

Concierge

145 King Street West QuadReal
02.2023 - 03.2023
  • Greeted guests warmly and efficiently, ensuring a welcoming atmosphere and providing exceptional customer service. Delivered exceptional customer service by maintaining a friendly and professional.
  • Delivered exceptional customer service by maintaining a friendly and profession
  • Demeanor at all times Created a welcoming atmosphere by anticipating guest needs and providing prompt assistance.
  • Resolved guest issue and concerns quickly and efficiently, ensuring a smooth and pleasant experience.

Education

1-Year Diploma:Microsoft Office Integrated Projecy -

Computer World College
Georgetown, GY
04-2008

High School Diploma -

Ebascol Educational Centre
Georgetown, GY
06-2007

Skills

  • Skilled Multi-tasker
  • Professionalism
  • Teamwork
  • Customer Service & Tenant Relations
  • Friendly and professional demeanor
  • Microsoft Office (Word, Excel, Outlook)
  • Time Management & Organization
  • Report Writing
  • Understanding customer emotions
  • Staying organized under pressure

Certification

  • Worker Health and Safety Certification
  • Customer Service Excellence
  • Microsoft Excel
  • MS Office Integrated Projects (word, Excel,Access & PowerPoint Projects)
  • Microsoft Publisher
  • Microsoft Project

Timeline

Customer Service Representative

SFC-QuadReal
04.2023 - Current

Concierge

145 King Street West QuadReal
02.2023 - 03.2023

1-Year Diploma:Microsoft Office Integrated Projecy -

Computer World College

High School Diploma -

Ebascol Educational Centre

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Ashmini Persaud