Ashmeet Singh

Program : Digital Banking /Online Banking

Project i : RBC : Virtual Visa Debit Card

The project's objective was to empower clients in managing their online shopping finances through a virtual Visa debit card seamlessly linked to their checking or savings accounts. This innovative solution was further enhanced by incorporating features such as RBC Vantage reward points for everyday purchases, round-the-clock fraud control, and comprehensive zero liability protection for all transactions

Project ii : Online Banking, Enhancement of Interac e-Transfer for Business

The initiative was to focus on Interac e-Transfer for business class (eligible RBC express and Bulk payable clients). The payment transaction limit adds different options to send and receive money and offers real time data enriched payment capabilities to business banking clients which help them to save time, instantly send and receive funds, and gain critical payment information to simplify the reconciliation process (ISO 20022 standard).

Key Deliverables : Digital , Online banking

• · Followed AGILE methodology throughout the software development life cycle and analysed risks that might lead to scope creep between releases.
• ·Led the Story Mapping sessions to capture Personas, Epics, High level User Stories (by using 3C’s criteria) in JIRA.
• ·Created detailed User stories (INVEST Criteria) along with Acceptance Criteria (SMART criteria) and reviewed the stories with the PO and the Scrum Team for common understanding of the requirements.
• ·Partnered with the PO to create, maintain and prioritise the Product Backlog and led the Product Backlog Refinement sessions to provide a walkthrough of the user stories to the core team.
• ·Contributed in Ceremonies such as Product Backlog Refinement, Sprint Planning Sessions, Daily Stand up, Sprint Review / Demo, Sprint Retrospective.
• ·Facilitated and conducted daily stand-up meetings, tracked and communicated velocity and sprint/release progress with business/product stakeholders and senior management.
• · Acted as a SME to answer any queries from the Core team regarding requirements.
• · Documented detailed analysis of end-to-end Business Processes, Architectural diagrams, and ensured information is accurate and complete. Obtained sign-off of the documented requirements from project sponsors and Stakeholders.
• · Reviewed detailed API documents with the core scrum team
• ·Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet end state requirements.
• · Created screen mockups and worked closely with UI/UX designers and content writers.
• ·Created test cases for UAT and supported DIT/SIT testing phases by reviewing variances and provided technology feedback.

Program : Enhancements within Mobile Banking - Digital

The focal point of this initiative revolved around advancing the RBC Mobile Banking application across both Android and iOS platforms. Collaboratively, the team embarked on crafting state-of-the-art features for mobile banking, resulting in the creation of RBC Mobile apps tailored for both iOS and Android. Noteworthy enhancements encompassed refining credit card functionality, optimizing the move money experience, integrating marketing tiles, streamlining alerts and notifications, offering practical tools and calculators, and introducing enlightening "Did You Know" features.

Key Deliverables:

• Lead Business analyst within an enterprise-wide large Digital program.
• As a Lead Business Analyst worked on the Enterprise-wide digital strategy initiatives to redesign RBC Mobile apps for iOS and Android in an agile-centric, collaborative team environment including product, design, development, testing teams.
• Understood and documented requirements and specifications
• Used multiple elicitation techniques such as facilitating brainstorming sessions, focus groups, and requirement workshops.
• Identified patterns and trends that could impact the tool's performance or effectiveness.
• Documented user stories with detailed acceptance criteria using BDD and rule oriented approach in Jira/Confluence and identified Personas/Epics.
• Worked closely with the stakeholders during the scrum ceremonies related to proposed solutions.
• Assisted and led testing efforts and post implementation verification.
• Monitored team’s performance using different metrics like throughput and velocity.
• Facilitated in scrum release planning and retrospect sessions.
• Performed User Acceptance Testing (UAT) including regression testing to facilitate business acceptance

Project 2 – TSYS/ Data Migration

Transactions code which is coming from the TSYS application are not being monitored and parked in the RBIS databases, we have pulled the data out and mapped that with the derived transaction code(AWS Postgres cloud, to directly insert the transaction associated with the transaction code in the RBIS databases.

Key Deliverables : Data migration , Data mapping

• Led the Story Mapping sessions to capture Personas, Epics, High level User Stories (by using 3C’s criteria) in JIRA.
• Created detailed User stories (INVEST Criteria) along with Acceptance Criteria (SMART criteria) and reviewed the stories with the PO and the Scrum Team for common understanding of the requirements.
• Partnered with the PO to create, maintain and prioritise the Product Backlog and led the Product Backlog Refinement sessions to provide a walkthrough of the user stories to the core team.
• Contributed in Ceremonies such as Product Backlog Refinement, Sprint Planning Sessions, Daily Stand up, Sprint Review / Demo, Sprint Retrospective.
• Created Business Process flow diagram of the existing and future business processes involving TSYS application to have a clear understanding of the system
• Created Data Flow Diagram to help stakeholders visualise data movement and transformations.
• Created technical user stories for the API creation with the help of the technical team so the transaction codes could be directly linked with the TSYS application
• Applied Business transformation rules,business logic, data mapping,data verification rules to ensure successful mapping of the data.
• Created detail specification of the functionality including interfaces, inputs and output
• Supported Business Acceptance Testing process to ensure that product requirements (both functional and non-functional) are fully satisfied; ensured issues are identified, tracked, reported and resolved within the defined timeframe.
• Done product demos to stakeholders at the end of the sprints.

Program: Online Banking (Digital)

Project: Tools and Calculators : Calculators

Mortgage Loan Calculator Enhancements Overview: The aim for this project was to make the Mortgage Calculator much easier for clients that are new to B2B Bank and who would like to get a basic understanding of how much mortgage they can afford. This enhancement had new updates that give more options to the clients, based on their preferences, to get a detailed mortgage idea.

Investment Loan Calculator Enhancements Overview: This project aimed to create multiple loan calculator enhancements for clients that are interested in Loans, RRSP loans, TFSA loans and other investment loans. Multiple loans could be calculated with this enhancement with much ease.

Savings Calculator Enhancements Overview: This project aimed to create a lot of saving opportunities for clients. Clients can just select how much they intend to save within which period of time and the calculator would help them set a benchmark that the client needs to achieve to save.

Key Deliverables

• Understand and documented requirements and specifications
• Used multiple elicitation techniques such as facilitating brainstorming sessions, focus groups, and requirement workshops.
• Identified patterns and trends that could impact the tool's and calculators performance or effectiveness.
• Documented user stories with detailed acceptance criteria using BDD and rule oriented approach in Jira/Confluence and identified Personas/Epics.
• Worked closely with the stakeholders during the scrum ceremonies related to proposed solutions.
• Assisted and led testing efforts and post implementation verification.
• Monitored team’s performance using different metrics like throughput and velocity.
• Facilitated in scrum release planning and retrospect sessions.
• Performed User Acceptance Testing (UAT) including regression testing to facilitate business acceptance

Program: Online Banking

Project (i): Digital tool for Mortgage Reallocation

The bank is aiming to improve the digital experience for its current Mortgage customers by focusing on reallocating home line Plans. This involves creating separate Mortgage portions within existing home line Credit lines, making things more organized. Also, clients can renew their Mortgages early and merge the Mortgage parts into one, simplifying management. These changes aim to make handling Mortgages smoother, offering clients more flexibility and convenience in their financial dealings.

Project (ii): Remote account Opening tool for personal customers (Personal Banking)

The project aimed to make it easier for personal banking customers to open accounts without visiting a branch. This was done through an online tool allowing new clients to create profiles, verify their identity using a mobile app, choose accounts, sign documents via the app, and set up online banking and card PINs. The focus was on providing a simple and remote account opening experience, saving customers time and effort

Project (iii): Remote account Opening tool for Small Business Customers (Small Business Banking)

Designed specifically for small business clients, this tool streamlines the process of remotely opening accounts while ensuring full access to the accounts. The key features encompass creating a business profile (whether sole proprietor or incorporation), utilizing government-provided information for business details, setting basic transaction limits, inputting projected revenues, receiving a master client agreement via business email for digital signature, and ultimately getting an email invitation to set up online banking and PIN for the business client card. This tool simplifies and accelerates the account opening experience for small business clients while providing convenient and secure digital documentation and access.

Project(iv) Tools and Calculators : Wealth Management My Advisor tool

This was a financial planning tool created for customers to give them a clear picture of their financials which is tied up to the goal. It is like a budgeting tool that provides a path to the customers to achieve their financial goals.

Key deliverables

• Contributed in day-to-day project functioning during requirement gathering and elicitation, release planning, Sprint planning, daily stand-up, retrospect meeting.
• Conducted elicitation sessions to create User Stories and their Acceptance Criteria.
• Worked closely with the stakeholders from Canadian Banking, Personal Banking, Small Business Banking, Fixed Income, Wealth Management, AML, and Compliance to gather and analyze requirements for the Tools and Calculators
• Conducted JAD sessions to bridge the gap between business and technical team for common understanding.
• Created screen mockups and worked closely with UI/UX designers and content writers.
• Executed UAT for all the tools and calculators to ensure that it meets the requirements and specifications, and worked with users to gather feedback and identify issues that need to be addressed.