Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ASHMEET KAUR SEEHRA

Mississauga

Summary

Experienced customer service professional with a strong track record in coordinating shipments, collaborating with freight carriers, and meeting customer needs. Known for meticulous attention to detail, resilience in problem-solving, and ability to build lasting relationships with key stakeholders. Proven success as a dispatcher, improving operations and fostering positive relationships with drivers and team members. Skilled in monitoring traffic patterns, optimizing driver routes, and maintaining strong communication with all parties involved. Eager to apply expertise in delivery and customer service operations to new challenges.

Overview

8
8
years of professional experience

Work History

Dispatcher Supervisor

Metro Supply Chain
12.2022 - Current
  • Overseeing the daily operations of the supply chain, including dispatching, routing, and scheduling of deliveries.
  • Monitoring inventory levels, ensuring optimal stock availability, and minimizing stockouts.
  • Building and maintaining strong relationships with suppliers, vendors, and other stakeholders.
  • Analyzing supply chain data to identify areas for improvement and implement solutions to enhance efficiency and reduce costs.
  • Providing guidance, coaching, and performance evaluations to team members.
  • Managing and overseeing projects related to supply chain optimization, from inception to completion.
  • Preparing regular reports on key performance indicators (KPIs) and presenting them to management.
  • Ensuring adherence to safety protocols and compliance with relevant regulations.

Dispatcher Supervisor

Metro Supply Chain
12.2022 - Current
  • Overseeing the daily operations of the supply chain, including dispatching, routing, and scheduling of deliveries.
  • Monitoring inventory levels, ensuring optimal stock availability, and minimizing stockouts.
  • Building and maintaining strong relationships with suppliers, vendors, and other stakeholders.
  • Analyzing supply chain data to identify areas for improvement and implement solutions to enhance efficiency and reduce costs.
  • Providing guidance, coaching, and performance evaluations to team members.
  • Managing and overseeing projects related to supply chain optimization, from inception to completion.
  • Preparing regular reports on key performance indicators (KPIs) and presenting them to management.
  • Ensuring adherence to safety protocols and compliance with relevant regulations.

Dispatcher

Speed Force Transport
10.2021 - 10.2022
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Approved regular payroll submissions for employees.
  • Recorded inventory sales into organization's weekly income report.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Dispatcher

Speed Force Transport
10.2021 - 10.2022
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Approved regular payroll submissions for employees.
  • Recorded inventory sales into organization's weekly income report.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Manager

Five Guys
05.2019 - 09.2021
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Approved regular payroll submissions for employees.
  • Recorded inventory sales into organization's weekly income report.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Manager

Five Guys
05.2019 - 09.2021
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Approved regular payroll submissions for employees.
  • Recorded inventory sales into organization's weekly income report.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Supervisor

Tim Hortons
11.2018 - 09.2021
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Streamlined operations of multiple lines of business within organization.
  • Hire, train, and supervise restaurant employees.
  • Create staff schedule to ensure appropriate staffing.
  • Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Provided supportive link between external customers and internal operations.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Supervisor

Tim Hortons
11.2018 - 09.2021
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Streamlined operations of multiple lines of business within organization.
  • Hire, train, and supervise restaurant employees.
  • Create staff schedule to ensure appropriate staffing.
  • Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Provided supportive link between external customers and internal operations.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Credit Assistant

HDFC Bank LTD
03.2018 - 08.2018
  • Responsible for evaluating quality of bank's loan portfolios and their compliance with lending policies.
  • In depth analysis of borrower's credit by analyzing the individual, purpose of the loan, payment and protection.
  • Current and expected financial condition of the borrowers.
  • Start credit underwriting comments.

Credit Assistant

HDFC Bank LTD
03.2018 - 08.2018
  • Responsible for evaluating quality of bank's loan portfolios and their compliance with lending policies.
  • In depth analysis of borrower's credit by analyzing the individual, purpose of the loan, payment and protection.
  • Current and expected financial condition of the borrowers.
  • Start credit underwriting comments.

Sales Representative/Customer Service

Dashmesh Electronics
07.2017 - 02.2018
  • Demonstrate interest in customers by carefully listening to their concerns and resolving their problems.
  • Handled customers and their complaints in a friendly manner.
  • Assist customers in making their purchase decision.
  • Answer phone inquiries from customers regarding the status of their purchases.

Sales Representative/Customer Service

Dashmesh Electronics
07.2017 - 02.2018
  • Demonstrate interest in customers by carefully listening to their concerns and resolving their problems.
  • Handled customers and their complaints in a friendly manner.
  • Assist customers in making their purchase decision.
  • Answer phone inquiries from customers regarding the status of their purchases.

Education

PGDM - International Business Management, Commerce

St. Clair College
Toronto, ON

B.COM (Honours) - Commerce

P.G.D.A.V College, University of Delhi

Skills

  • Employee Hiring and Training
  • Interpersonal skills
  • Verbal and Written Communication
  • Decision Making
  • Performance Review and Optimization
  • Cost Reduction
  • Problem Solving
  • Spreadsheet Tracking
  • Inventory Management
  • Quality Control
  • Customer Service

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Dispatcher Supervisor

Metro Supply Chain
12.2022 - Current

Dispatcher Supervisor

Metro Supply Chain
12.2022 - Current

Dispatcher

Speed Force Transport
10.2021 - 10.2022

Dispatcher

Speed Force Transport
10.2021 - 10.2022

Manager

Five Guys
05.2019 - 09.2021

Manager

Five Guys
05.2019 - 09.2021

Supervisor

Tim Hortons
11.2018 - 09.2021

Supervisor

Tim Hortons
11.2018 - 09.2021

Credit Assistant

HDFC Bank LTD
03.2018 - 08.2018

Credit Assistant

HDFC Bank LTD
03.2018 - 08.2018

Sales Representative/Customer Service

Dashmesh Electronics
07.2017 - 02.2018

Sales Representative/Customer Service

Dashmesh Electronics
07.2017 - 02.2018

B.COM (Honours) - Commerce

P.G.D.A.V College, University of Delhi

PGDM - International Business Management, Commerce

St. Clair College

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ASHMEET KAUR SEEHRA