Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashmeet Kaur

Surrey,BC

Summary

Motivated and detail-oriented BBA graduate with a specialization in project management seeking to leverage academic achievements and administrative experience to contribute effectively to dynamic project teams. Eager to apply theoretical knowledge to real-world scenarios while continuously learning and growing within the field of project management.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Specsavers
09.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided support in processing orders and managing customer accounts using CRM systems.
  • Assisted in training new team members on operational procedures and customer service standards.
  • Handled escalated issues with professionalism, ensuring prompt resolution and customer satisfaction.
  • Contributed to team goals by consistently meeting performance targets and enhancing customer experiences.
  • Collaborated with cross-functional teams to enhance service delivery and streamline workflows.

Shift Leader Manager

Five Guys
09.2022 - Current
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Trained and mentored team members on food preparation and customer service protocols.

Crew Member

Subway
12.2022 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

BBA - Supply Chain Management

Langara College
Vancouver, BC
08-2024

Skills

  • Industry Expertise
  • Staff Scheduling
  • Workplace Safety
  • Team Management

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Specsavers
09.2024 - Current

Crew Member

Subway
12.2022 - 06.2023

Shift Leader Manager

Five Guys
09.2022 - Current

BBA - Supply Chain Management

Langara College

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Ashmeet Kaur