Ashlynn White
Bakersfield
Summary
A seasoned Hostess with a proven track record at Zingos Cafe, I excel in high-volume dining and guest relations, ensuring optimal customer satisfaction. My expertise in reservation coordination and effective multitasking, coupled with a knack for fostering positive customer relationships, has significantly enhanced dining experiences. Skilled in both complaint handling and seating arrangements, I consistently prioritize guest needs.
Overview
3
3
years of professional experience
Work History
Hostess
Zingos Cafe
09.2024 - 12.2024
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
Hostess
Kan Pai
05.2024 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Cashier
Sequoia
02.2024 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Hostess
Kc Steakhouse
01.2022 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including serving, seating, bussing, and to-go stations.
Education
Highschool -
Liberty High
Bakersfield, CA2024
Skills
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Hospitality service expertise
- Complaint handling
- Guest complaint resolution
- Table bussing
- Efficient collaboration
- Safe food handling
- Special requests handling
- Food running
- Guest relations
- Seating arrangements
- Service prioritization
- Guest seating
- High volume dining
- Upselling
- Dining area maintenance
- Server support
- Menu memorization
- Performance improvement
- Reservation management
- Table assignment
- Reservation coordination
- Beverage preparation
Timeline
Hostess
Zingos Cafe
09.2024 - 12.2024
Hostess
Kan Pai
05.2024 - 11.2024
Cashier
Sequoia
02.2024 - 03.2024
Hostess
Kc Steakhouse
01.2022 - 01.2023
Highschool -
Liberty High
Similar Profiles
Isabella DanaIsabella Dana
Server Supervisor at Zingos MediterraneanServer Supervisor at Zingos Mediterranean
EDWARD S. JOHNSON IVEDWARD S. JOHNSON IV
Lacrosse Coach at Zingos Lacrosse ClubLacrosse Coach at Zingos Lacrosse Club
Rohan GuptaRohan Gupta
Prep Dishwasher at Zingos MediterraneanPrep Dishwasher at Zingos Mediterranean