Ashlynn Aspden
London
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Administrative Coordinator
VON-Canada
02.2023 - Current
- Hire and train new volunteers and assign tasks.
- Complete evaluations with employees and volunteers.
- Monthly food pick-ups and deliver to clients in the community or to our free markets.
- Complete intakes in person or over the phone for services with client or caregiver.
- Plan menu, shop and prepare a lunch for over 15 clients.
- Organize and host monthly caregiver supports meeting.
- Coordinated weekly blood pressure clinics.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Negotiated with vendors for office supplies, securing cost savings while maintaining quality.
- Train all new staff members on policies, procedures and safety protocols.
Coordinator-Home at Last/Friendly Visiting
VON-Canada
01.2018 - 02.2023
- Liaison with hospital staff daily to book clients pickup.
- Welcome new clients to the program and complete intake either in person or over the phone.
- Supervised a team of three employees.
- Train and mentor new frontline staff members.
- Monitored staff performance to ensure client satisfaction.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
Client Services Coordinator
VON-Canada
11.2016 - 01.2018
- First point of contact for new participants for London, Middlesex and Elgin
- Intake in person or over the phone for all participants in London, Middlesex and Elgin
- Develop and implement scheduling for London, Middlesex and Elgin
- Communicates with outside agencies in London, Middlesex and Elgin
- Communicates weekly with a staff of over 30 people weekly
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Contributed to the development of internal process improvements that led to more efficient service delivery and boosted client retention rates.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
Administrative Assistant
VON-Canada
01.2013 - 01.2016
- Filing clerk.
- Assist coordinators in scheduling.
- Stat collection/reporting.
- Input of all new clients in online program Procura.
- SMART Certified (Teach SMART Class as fill in).
- Prepare/manage attendance sheets for all London sites
- Collect attendance.
- Filing of all paperwork for the SMART program
- Assist coordinators to ensure program runs smoothly
- Weekly timesheet submission.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Cashier
National Grocers
01.2010 - 01.2013
- Handling cash
- Customer Service
- Order inventory
- Stock shelves
- Assisting customers with orders
Supervisor/Cashier/Baker
Tim Hortons
01.2004 - 01.2010
- Cashier
- Counted Inventory
- Managed a team of 3/nightly balance of tills/delegated tasks
- Trained new employees
Education
Caregiving Essentials -
McMaster University
06-2024
Safe Food Handling Certificate
07-2022
Mental Health First Aid
01-2019
Medical Administration Diploma - Microsoft Office Suite –Power Point, Excel, Access, Outlook and Word, Medical Anatomy and Terminology, OHIP Billing, Medical Office Procedures, Records Management, Medical Transcription, Administrative Assistant
Westervelt College
London, ON01.2011
Ontario Secondary School Diploma -
Westminster Secondary School
London, ON01.2005
Skills
- Workflow optimization
- Payroll and budgeting
- Staff development and training
- Multitasking and organization
- Program development
- Volunteer management
- Office inventory management
Timeline
Administrative Coordinator
VON-Canada
02.2023 - Current
Coordinator-Home at Last/Friendly Visiting
VON-Canada
01.2018 - 02.2023
Client Services Coordinator
VON-Canada
11.2016 - 01.2018
Administrative Assistant
VON-Canada
01.2013 - 01.2016
Cashier
National Grocers
01.2010 - 01.2013
Supervisor/Cashier/Baker
Tim Hortons
01.2004 - 01.2010
Medical Administration Diploma - Microsoft Office Suite –Power Point, Excel, Access, Outlook and Word, Medical Anatomy and Terminology, OHIP Billing, Medical Office Procedures, Records Management, Medical Transcription, Administrative Assistant
Westervelt College
Ontario Secondary School Diploma -
Westminster Secondary School
Caregiving Essentials -
McMaster University
Safe Food Handling Certificate
Mental Health First Aid