Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

ASHLYN RIVAS

Summary

Accounting and Payroll graduate with over five (5) years of proven experience with customer service and office administration.

Overview

6
6
years of professional experience

Work History

Billing Specialist

Search Kings
03.2024 - Current
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified and resolved billing variances to maintain system accuracy and currency.
  • Monitored customer accounts to identify and rectify billing issues.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Developed and maintained billing procedures to make timely payments.

Payroll and Administrative Assistant

Ware Malcomb
11.2022 - 03.2024
  • Organize monthly expense reports according to company policies and procedures
  • Assist in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
  • Serve as primary point of contact for facilitating operational and administrative inquiries
  • Maintain event calendars and schedules to set appointments for executive management team
  • Establish professional and collaborative working relationships with company associates and external parties
  • Assist the executive management team in making informed decisions by providing timely and accurate administrative support
  • Prepare documents for meetings including agendas, handouts and other materials
  • Greet and screen visitors to direct to correct employee or office
  • Maintain timekeeping information and submit payroll.

Administrative Assistant

Ivanhoe Cambridge II Inc
01.2019 - 11.2022
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
  • Maintained database of client contact information with accuracy and attention to detail
  • Maintained office inventory by assisting with supply orders
  • Facilitated communication between different departments within the organization
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel
  • Made copies of correspondence and other printed material
  • Opened, read, route, and distributed incoming mail and other materials and answer routine letters.

Administrative Assistant/Receptionist

Renewed Computer Technology
04.2018 - 12.2018
  • Answered phone calls, directed inquires to appropriate personnel, responded to customer requests in a timely manner
  • Greeted visitors and provided general information about the company
  • Maintained files and filing a variety of records related to company operations and activities using CRM keeping sensitive information confidential
  • Received and made payments for company invoices by credit cards, automatic debits, vouchers or cheques.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Cage and Coin Cashier

Woodbine Casino
11.2017 - 04.2018
  • Point of contact for money transactions in fast paced casino environment
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Ensured registers and casino machines had required inventory and cash balance before and after shift
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Managed high volume customer tickets transactions, and large sums of cash and card payments
  • Worked flexible schedule and extra shifts to meet business needs.
  • Smart Serve certified.

Education

Payroll Compliance Practitioner -

National Payroll Institute
Toronto, ON
12.2023

Diploma of Accounting/Payroll -

TriOS College
Brampton, ON
10.2020

Diploma Business Management -

School of Higher Education
Trinidad & Tobago, WI
12.2017

Diploma Human Resources -

University of The West Indies
Trinidad & Tobago, WI
06.2016

Skills

  • Seeking CPA Designation
  • Strong knowledge of cash; foreign currency and other settlement types
  • Expert problem-solving skills with focus on mathematical aptitude
  • Knowledge of accounting software namely Sage 50, Sage 300, Quick Books
  • Adept in accurately entering, maintaining and processing in payroll system ADP
  • Advanced proficiency in Microsoft Office programs (Outlook, Teams, Excel, Power Point, Word)
  • Ability to work independently and collaboratively within a team environment
  • High level of accuracy with attention to detail and time management skills
  • Proven organizational and multitasking skills
  • Billing systems and software

Volunteer Experience

Red Cross, La Davina Pastora Catholic Church, Trinidad, WI, 2016, 2017, Actively participated in neighbourhood clean-up activities, Collected and distributed food and supplies for the less fortunate.

Languages

English

Timeline

Billing Specialist

Search Kings
03.2024 - Current

Payroll and Administrative Assistant

Ware Malcomb
11.2022 - 03.2024

Administrative Assistant

Ivanhoe Cambridge II Inc
01.2019 - 11.2022

Administrative Assistant/Receptionist

Renewed Computer Technology
04.2018 - 12.2018

Cage and Coin Cashier

Woodbine Casino
11.2017 - 04.2018

Payroll Compliance Practitioner -

National Payroll Institute

Diploma of Accounting/Payroll -

TriOS College

Diploma Business Management -

School of Higher Education

Diploma Human Resources -

University of The West Indies

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ASHLYN RIVAS