Ashlyn Boase
Summary
Highly motivated and team-oriented individual with a strong background in customer service. Excellent communication and problem-solving abilities. Dedicated and hardworking professional, continuously seeking opportunities to expand skill set.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Graphics Executive
Queen's Pharmaceutical Sciences Club
04.2024 - Current
- Collaborating with other executives to uphold the vision of the club.
- Creating and organizing pharmaceutical science-related graphics as instructed by the marketing director.
- Educating undergraduate students on the field of pharmaceutical science.
Good Times Diner Volunteer
Arts and Science Undergraduate Society
09.2023 - Current
- Helping prepare meals for individuals in the community facing food insecurity.
- Communicating and collaborating with other team members to ensure organized and timely delivery.
- Consistent dedication to the organization.
Customer Service Lead
Pool Master Canada
05.2023 - 08.2024
- Upheld appropriate safety protocols and lab techniques to test water samples and make appropriate recommendations.
- Effectively communicated with customers in-person, via phone, and through email to ensure exceptional service and support.
- Assisted with onboarding new hires.
Tutor
Self-Employed
10.2022 - 10.2023
- Utilized positive reinforcement techniques to encourage and motivate students.
- Created and implemented individual lesson plans based on student learning styles.
- Assessed student progress at each session, making adjustments that improved learning.
Opioid Crisis Initiative Support Volunteer
N/A
03.2023 - 09.2023
- Collaborated with other associates to establish further needs and missions related to the opioid crisis.
- Conducted research and prepared spreadsheets on various topics related to the initiative.
- Analyzed data using various computer softwares.
- Impeccable attendance at bi-weekly meetings.
Customer Service Representative
Canadian Tire
04.2022 - 08.2022
- Interacted with team members to resolve challenging or problematic situations.
- Ensured positive and professional interactions with every customer.
- Responded to customer inquiries regarding pricing, products, and policies.
Customer Service Representative
LCBO
04.2022 - 06.2022
- Cooperated and collaborated with other team members.
- Upheld the responsibility of safe alcohol sales by requesting identification and refusing sale to customers that did not fulfill the requirements.
Sales Associate
Victoria's Secret PINK
10.2019 - 03.2020
- Established meaningful connections with each customer, ensuring a welcoming and comfortable environment in the store.
- Achieved sales goals through effective collaboration with team members.
- Awarded Employee of the Month January 2020, commemorating top sales achievements.
Education
Bachelor of Science - Life Sciences
Queen's University
Kingston, ON06.2025
High School Diploma -
William Lyon Mackenzie Collegiate Institute
Toronto, ON06.2021
Skills
- Strong communication and interpersonal skills
- Teamwork and collaboration
- Creative problem-solving
- Knowledge of computer software (Zoom, Powerpoint, Excel, LabChart, GraphPad Prism)
- Organization and time management
- Lab techniques
- Attention to detail
- Data collection and analysis
Certification
- CIHR SGBA Certificates - Canadian Institutes of Health Research
- TCPS 2: CORE 2022 Certificate - Panel on Research Ethics
- CMPA Privacy and Confidentiality Certificate
- Smart Serve License 2021
Timeline
Graphics Executive
Queen's Pharmaceutical Sciences Club
04.2024 - Current
Good Times Diner Volunteer
Arts and Science Undergraduate Society
09.2023 - Current
Customer Service Lead
Pool Master Canada
05.2023 - 08.2024
Opioid Crisis Initiative Support Volunteer
N/A
03.2023 - 09.2023
Tutor
Self-Employed
10.2022 - 10.2023
Customer Service Representative
Canadian Tire
04.2022 - 08.2022
Customer Service Representative
LCBO
04.2022 - 06.2022
Sales Associate
Victoria's Secret PINK
10.2019 - 03.2020
Bachelor of Science - Life Sciences
Queen's University
High School Diploma -
William Lyon Mackenzie Collegiate Institute
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