Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashly Villeneuve-Navin

Ashly Villeneuve-Navin

Saint Bernard,QC

Summary

Diligent, self-starting Dental Receptionist with over 5 years of experience maintaining office workflow, filing patient documentation, verifying insurance and maintaining positive patient reception in a fast-paced environment. In both official languages. Multi-tasking Team Leader well-known for executing successful, new Type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

10
10
years of professional experience

Work History

Team Leader

Reitmans
01.2023 - 01.2023
  • Report to store manager and support the management team in creating team environment, which Ensure store is achieving company objectives and goals Provide storfosters inclusivity and positive connections e leadership by balancing company policies, procedures, shrink/ loss prevention, payroll reporting and scheduling Implementing merchandise strategies while also providing a clean, consistent and inviting store environment that inspires customers to shop coach, mentor and provide on the spot feedback to team members Maintain an effective and open line of communication with store manager and district manager

CAP 3 Associate

Walmart
01.2023 - 01.2023
  • Preparing the sales floor for the store opening Setting, merchandising, and signing features Completing live unloading of other types of merchandise Labeling and placing merchandise in the backroom bins and stockings Pulling pallets of merchandise to and from the sales floor for processing Assisting in stocking the sales floor as assigned and providing customer service of inventory Contribute to a safe, clean and hazard free work environment through adherence to company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure

Renova Smiles
01.2013 - 01.2018
  • Maintained a sterile work environment, prepared dental instruments and initial x-rays before oral surgery, educated patients on proper dental hygiene strategies, assisted the dentist during surgical procedures Prepared treatment rooms before the doctor's arrival by sterilizing the area and draping the patient Cross-trained in the front office including patient insurance verification, filed dental records and medical history, updated current patient information, and maintained proper phone etiquette
  • Greeted patients, guided them to the seated waiting area, and brought them back to the treatment room to begin taking their preliminary vitals Maintained accurate inventory of dental tools and supplies Triaged phone incoming calls from families, material suppliers and other medical facilities on multi-line telephones Employed the use of common office equipment such as a computer, fax machine, telephone and scanner Followed up on dental claims through insurance companies, processed payments, and explained the co-pay and cost of procedures for patients Communicated with patients in person and via phone to assist them with billing questions, plan of care, medical releases and general concerns to ensure comprehension

Education

Skills

  • Overtime Management
  • Complaint Resolution
  • Team Supervision
  • Shift Scheduling
  • Cash Handling
  • Quality Improvement
  • Coaching
  • Work Planning
  • Client Service
  • Documentation and Reporting
  • Team Check-Ins

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary

Timeline

Team Leader

Reitmans
01.2023 - 01.2023

CAP 3 Associate

Walmart
01.2023 - 01.2023

Renova Smiles
01.2013 - 01.2018

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Ashly Villeneuve-Navin