Ashly Sheyla Aracena Castellanos
Langley,Canada
Summary
Highly motivated and caring individual with extensive experience in customer service, reception, and team support. Recognized for staying calm under pressure, resolving concerns quickly, and helping others feel comfortable and supported.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Olive Garden
02.2022 - 10.2025
- Providing a great dining experience to customers
- Providing excellent verbal and written communication skills to effectively interact with team members and customers
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
Receptionist
Axis Insurance
04.2018 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Cashier
McDonalds
01.2016 - 03.2018
- Maintained high standards of customer service during high volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately
- Responded quickly to meet customer needs and resolve problems.
- Trained new employees in job duties, safety procedures, and company policies.
Education
SECONDARY SCHOOL -
Terry Fox Secondary
01.2019
Skills
- Exceptional customer service
- Problem solving
- Task prioritization
- Team collaboration
- Strong work ethic
- compassionate,patient, and client focused
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Bartender
Olive Garden
02.2022 - 10.2025
Receptionist
Axis Insurance
04.2018 - 09.2020
Cashier
McDonalds
01.2016 - 03.2018
SECONDARY SCHOOL -
Terry Fox Secondary