Ashly Florestorres
Los Angeles
Summary
Detail-oriented administrative professional with over 5 years of experience supporting high-level operations within the United States Marine Corps, complemented by a background in hospitality as a Front Desk Manager. Proven expertise in managing personnel records, financial documentation, and customer service while enhancing interdepartmental coordination in fast-paced environments. Recognized for strong communication skills and leadership abilities, alongside technical proficiency in Microsoft Office, Google Suite, Excel, Nor1, Opera, and Adobe. Committed to optimizing productivity and service quality through effective collaboration with cross-functional teams to ensure operational excellence and consistent achievement of results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Manager
The Fifty Sonesta Hotel
New York, New York
07.2024 - 02.2025
- Managed front desk operations using the Opera system and Nor1, ensuring high guest satisfaction and smooth check-in/check-out processes.
- Supervised front desk associates, training and leading team to improve service delivery.
- Resolved guest inquiries and complaints promptly, enhancing overall guest satisfaction.
- Oversaw reservation system, ensuring accuracy in bookings and availability.
- Maintained financial transactions and handled billing discrepancies efficiently.
- Collaborated with housekeeping and other departments to streamline guest experience.
Administrative Manager
United States Marine Corps
Okinawa, Japan
11.2021 - 01.2024
- Coordinated meetings, conference calls, and events for executive leadership, facilitating effective communication and planning.
- Assisted the Chief Executive Officer and legal counsel, ensuring effective collaboration and timely decision-making.
- Oversaw training and supervision of administrative support staff, ensuring skill development and team cohesion.
- Trained and supervised administrative support staff, enhancing team capability and operational efficiency.
- Processed and maintained personnel records for 2,000 active duty service members, ensuring accuracy and compliance.
- Drafted official correspondence and managed high-level reports, including travel and legal documents.
- Planned and coordinated travel and relocation for military personnel.
- Responded to high volumes of email and communication in a timely, professional manner.
- Monitored government credit card expenses and identified misuse, reporting findings to senior leadership.
Travel & Finance Administrative Coordinator
United States Marine Corps
Okinawa, Japan
01.2020 - 11.2021
- Main support for active duty military and their dependents that are transitioning to their next duty station. Administer support and travel pay and logistics.
- Managed processing of 1,300 travel cases, ensuring accurate oversight of more than $1.2 million in funds.
- Facilitated weekly processing of travel and personal expense claims for over 200 service members and families.
- Supported 5 major subordinate commands and 36 units, serving more than 14,000 personnel.
- Administered and verified documentation in compliance with Marine Corps travel regulations.
- Identified and resolved payment errors, ensuring compliance and satisfaction.
- Instructed junior military members on travel protocols and inbound filing procedures to enhance operational knowledge.
Education
Bachelor’s degree -
California State University Fullerton
Fullerton, CA01.2027
undefined
United States Marine Corps Administrative Support
01.2020
High School - undefined
Bell High School
Bell, CA01.2019
Skills
- Detailed oriented
- Accurate data transfer
- Punctual
- Organization/ Communication
- Policy implementation
- Training and development
- Database Management
- Spanish Speaking/ Writing
- Customer service
- Maintaining records
Certification
- Lean Six Sigma Yellow Belt (2023)
- Google Project Management: Specialization (2023)
- Scrum Master Certification Specialization (2023)
- Agile Leadership Specialization (2023)
- Communication and Leadership (2023)
- Administrative Service Manager (2023)
Languages
Bilingual: English & Spanish
Timeline
Front Desk Manager
The Fifty Sonesta Hotel
07.2024 - 02.2025
Administrative Manager
United States Marine Corps
11.2021 - 01.2024
Travel & Finance Administrative Coordinator
United States Marine Corps
01.2020 - 11.2021
undefined
United States Marine Corps Administrative Support
High School - undefined
Bell High School
Bachelor’s degree -
California State University Fullerton
AWARDS
Navy and Marine Achievement Awards (2021, 2023), Marine Unit Commendation (2021), Good Conduct Medal (2023)