ASHLY CADDICK
Calgary,Canada
Summary
Experienced administrative professional with a strong track record in delivering exceptional support and optimizing office operations. Proficient in streamlining processes and enhancing efficiency, resulting in improved productivity. Demonstrates excellent organizational and communication skills, alongside advanced expertise in MS Office Suite. Capable of thriving in fast-paced environments, consistently exceeding performance expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
The Beige Label Salon
Calgary, AB
01.2024 - 10.2024
- Streamlined front desk operations and warmly greeted visitors on arrival.
- Managed appointment scheduling using salon management software to enhance efficiency.
- Answered phone calls and addressed client inquiries in a timely manner.
- Processed payments and executed cash register operations with accuracy.
- Maintained cleanliness and organization of reception area and waiting room.
- Assisted in inventory management by ordering supplies as necessary.
Sales Associate
Drops of Gratitude
Calgary, AB
08.2023 - 02.2024
- Oversaw daily store operations, managing staff and inventory effectively.
- Maintained product displays to ensure a welcoming shopping environment.
- Assisted customers in selecting products that matched their needs.
- Executed opening and closing procedures to ensure operational readiness.
- Maintained POS system, preparing daily deposits and conducting register reconciliations.
Instructor/Administrative Assistant
GlowUp Aesthetic Academy
Calgary, AB
05.2023 - 07.2023
- Maintained confidential files and organized records to ensure information security.
- Developed curriculum and created lesson plans alongside comprehensive course materials.
- Conducted lectures, demonstrations, and practical sessions to impart theoretical and hands-on skills.
- Compiled and entered data into databases, ensuring accuracy and completeness.
- Managed a high volume of inquiries through online, in-person, and telephone channels.
Assistant Manager
The Body Shop
Calgary, AB
12.2020 - 07.2022
- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Coached and mentored new employees on company policies and procedures.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Store Manager In Training
YM Inc.
Calgary, AB
12.2019 - 08.2020
- Implemented systems for tracking stock levels, ordering merchandise and monitoring staff performance.
- Supervised daily operations ensuring compliance with safety regulations.
- Trained new hires on company policies and procedures.
- Delegated tasks to team members according to individual strengths.
Customer Service Representative
Davids Bridal
Calgary, AB
08.2019 - 12.2019
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Manager
Fabutan and Hush Lash Studio
Calgary, AB
01.2017 - 12.2018
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise.
- Defined and coordinated team goals and objectives to drive success.
Education
Diploma - Esthetics
MC College
Calgary, AB06.2019
High School Diploma -
Robert Thirsk High School
Calgary06.2017
Skills
- Back office operations
- Problem solving
- Office administration
- Data entry
- Microsoft Office proficiency
- Appointment scheduling
- Salon management software
- Cash handling
Certification
- ProServe Certification
- First Aid and AED Certification
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Receptionist
The Beige Label Salon
01.2024 - 10.2024
Sales Associate
Drops of Gratitude
08.2023 - 02.2024
Instructor/Administrative Assistant
GlowUp Aesthetic Academy
05.2023 - 07.2023
Assistant Manager
The Body Shop
12.2020 - 07.2022
Store Manager In Training
YM Inc.
12.2019 - 08.2020
Customer Service Representative
Davids Bridal
08.2019 - 12.2019
Manager
Fabutan and Hush Lash Studio
01.2017 - 12.2018
Diploma - Esthetics
MC College
High School Diploma -
Robert Thirsk High School
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