ASHLIN PEREIRA
Toronto,ON
Summary
Dynamic Program Manager with a proven track record at ePlanet Global, excelling in project delivery and cross-functional leadership. Expert in Agile methodologies, I enhanced workflow efficiency, achieving a 98% client approval rate. Skilled in risk management and process improvement, I consistently deliver high-quality results under tight deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Manager
ePlanet Global / Limegreen Media
12.2022 - 07.2025
- Directed and governed end to end post production operations including translation, subtitling, dubbing, dub card production, and audio video technical quality control across international content pipelines
- Operated at departmental leadership level, providing strategic oversight across operations, delivery, and internal initiatives
- Acted as Project Sponsor for internal and client facing initiatives, overseeing Project Managers, Data Analysts, Business Development, Marketing, Developers, and Designers
- Mentored senior team members and managers, providing guidance on delivery strategy, performance management, and operational priorities
- Researched, evaluated, and supported implementation of business growth initiatives including AI driven tools and automation to support vertical and horizontal expansion
- Partnered with leadership to support operational scaling while ensuring consistency, compliance, and quality standards were maintained
- Designed KPI frameworks, incentive structures, and performance metrics aligned with organizational objectives
- Led annual performance and increment reviews based on quarterly goals, productivity metrics, and quality benchmarks
- Monitored monthly sales and marketing performance in collaboration with leadership to ensure revenue stability and operational sustainability
- Oversaw cross-departmental reporting, risk tracking, and escalation management for critical initiatives
Project Manager
Global Northstar
05.2022 - 11.2022
- Directed the design, development, and implementation of software solutions including websites, mobile applications, and ERP systems for global clients across multiple industries
- Led full project lifecycle execution from initiation through delivery, ensuring alignment with scope, timelines, and business objectives
- Partnered with business and technical stakeholders to define project requirements, delivery roadmaps, and success criteria
- Managed cross functional Agile development teams, achieving a 95 percent on time delivery rate across multiple concurrent projects
- Coordinated system testing, user acceptance testing, and issue resolution to improve platform stability and reduce critical defects by 20 percent
- Facilitated communication between developers, QA, and business stakeholders to ensure clear expectations and timely decision making
- Monitored project risks, dependencies, and resource constraints, implementing mitigation strategies to maintain delivery momentum
- Produced regular status reports and delivery updates for internal leadership and clients
Project Manager
ePlanet Global / Limegreen Media
02.2017 - 10.2021
- Managed full project lifecycle delivery of subtitling, dubbing, and audio video technical QC projects for TV, film, and streaming platforms using hybrid Waterfall and Agile methodologies
- Defined project scope, schedules, budgets, and resource plans while tracking delivery performance and monthly revenue
- Identified project risks, dependencies, and constraints and implemented mitigation strategies, reducing delivery delays by 30 percent
- Coordinated internal production teams and external vendors to resolve workflow bottlenecks and delivery risks
- Ensured compliance with studio, broadcaster, and platform specific technical and linguistic standards, achieving 99 percent quality compliance
- Led and mentored cross functional teams including Project Coordinators, QC Supervisors, Data Analysts, and Workforce Management personnel
- Produced regular delivery, performance, and risk reports for management and stakeholders
Project Coordinator
ePlanet Global / Limegreen Media
09.2018 - 05.2021
- Served as primary client liaison, providing clear communication on timelines, delivery status, workforce volumes, and issue resolution
- Coordinated daily and long term staffing plans, creating shift rosters covering day, night, weekend, and public holiday operations
- Supported production planning by aligning workforce capacity with forecasted project volumes
- Conducted internal audits and supported external security audits including TPN to ensure compliance with asset protection and information security standards
- Generated invoices, pay orders, and supporting documentation in coordination with the finance team
- Maintained accurate project documentation, delivery records, and client communication logs
- Escalated risks and delivery challenges to Project Managers with actionable recommendations
Quality Control Supervisor
ePlanet Global / Limegreen Media
04.2018 - 09.2018
- Supervised and coordinated teams of Subtitle Editors and Quality Control Team Leads across multiple workflows
- Monitored internal and client performance metrics to assess productivity, quality, and turnaround times
- Developed and executed performance improvement strategies to meet and exceed client benchmarks
- Created and maintained quality checklists, guidelines, training materials, and standard operating procedures
- Ensured consistent application of quality standards across all deliverables prior to client submission
- Led department wide training sessions for new hires and upskilling initiatives for existing staff
- Acted as escalation point for complex quality and workflow issues
Quality Control Team Lead
ePlanet Global / Limegreen Media
05.2017 - 04.2018
- Performed quality control for subtitles, scripts, lip sync adaptations, and audio video prequalification deliverables
- Identified and documented audio video technical anomalies including film tears, audio dropouts, and video glitches in 5.1 Dolby studio environments
- Conducted technical QC for DVD, Blu ray, 4K, and OTT digital distribution platforms
- Mentored team members on quality standards, workflows, and efficient use of checklists and SOPs
- Generated detailed feedback and error analysis reports to support continuous improvement and training
- Supported supervisors by providing quality insights and recommendations
Subtitle Editor
ePlanet Global / Limegreen Media
01.2017 - 05.2017
- Created time synchronized subtitles for major studios and platforms including Netflix, Disney, BBC, Amazon Prime, Apple TV, and Hulu
- Applied client specific style guides, delivering verbatim and non verbatim subtitles as required
- Produced ABS scripts and lip sync adaptations to support dubbing and voice over production
- Reformatted and localized licensed subtitle files to meet platform and regional requirements
- Ensured linguistic accuracy, timing precision, and readability across all deliverables
Education
Bachelor’s - Commerce
University of Karachi
03-2022
Skills
- Project and program delivery
- Agile and Waterfall methodologies
- Cross-functional leadership
- Stakeholder management
- Risk and issue management
- Workflow optimization
- Budget tracking and vendor coordination
- Quality assurance
- Process improvement
Certification
- Google Project Management Certificate
- Certified Scrum Master CSM
Tools And Technologies
MS Project, Jira, Trello, Monday.com, Google Workspace, ERPNext, Liferay, Mantis BT, Adobe Premiere Pro, Subtitle Edit
Other Work Experiences
- Administrator - Amirah 360 LLC (Feb 2025 - Dec 2025)
- Transcriber - Sync Media (Nov 2015 - Jan 2017)
- Customer Support Executive - Sybrid - Lakson Group Company (Aug 2014 - Nov 2015)
- Office Assistant - Church World Service (Apr 2013 - Feb 2014)
Timeline
Program Manager
ePlanet Global / Limegreen Media
12.2022 - 07.2025
Project Manager
Global Northstar
05.2022 - 11.2022
Project Coordinator
ePlanet Global / Limegreen Media
09.2018 - 05.2021
Quality Control Supervisor
ePlanet Global / Limegreen Media
04.2018 - 09.2018
Quality Control Team Lead
ePlanet Global / Limegreen Media
05.2017 - 04.2018
Project Manager
ePlanet Global / Limegreen Media
02.2017 - 10.2021
Subtitle Editor
ePlanet Global / Limegreen Media
01.2017 - 05.2017
Bachelor’s - Commerce
University of Karachi