Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Accomplishments
Timeline
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ASHLI ESPARZA

Fontana

Summary

Bilingual communicator with extensive experience in a variety of industries in customer service etiquette. Reliable individual who can easily adapt to any environment, while fostering a positive mindset. My skills include being proficient in microsoft word suite, handling customer inquires and cash handling. I am constantly searching for opportunities to enhance customer satisfaction and workplace efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

UNIQLO
Ontario
07.2023 - Current
  • Greeted customers on the sales floor with a welcoming tone and enthusiasm, always offered to assist in finding items or answer customer inquiries.
  • Promoted ongoing specials and discounts to customers, contributing to a positive store experience and enhance stores credibility.
  • Developed customer service etiquette to assist customers in resolving disputes, routine questions, and supporting them in a friendly manner.
  • Overlooked out-of-stock items, transfer-outs, re-ticketing, repackaging, loss prevention, and revenue support for the store.
  • Handled cash effectively at the register, and processed returns, orders, and exchanges utilizing the POS system.

Cashier Associate

Bakers
Ontario
08.2021 - Current
  • Processed cash and credit card payments, issued receipts, and provided accurate change.
  • Answered phone calls in a timely manner, gave store operation hours, and resolved complaints professionally, utilizing the company policy.
  • Knowledgeable and up to date on daily store goals, safety, health, and food regulations within the restaurant.
  • Organized, restocked, and sanitized surrounding areas to ensure a proper store appearance for customers and staff members.
  • Overlooked training for new hires in assisting with making drinks, handling customer disputes, taking orders, and accurately processing food for delivery.

Education

Bachelor of Arts - Administration, Human Resources Concentration

California State University
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05-2026

Skills

  • Customer Service
  • Cash Handling
  • Microsoft Office Suite
  • Document management
  • Appointment scheduling
  • Phone and email etiquette
  • Organizational skills
  • Communication
  • Adaptability

Volunteer Experience

2021-2023

  • Provided customer service at a Vegan Taco stand, assisted with cash handling.
  • Volunteered to support Canyon Crest Elementary dance with schedule coordination and effective collaboration.
  • Volunteered to help aid special education students in developing their communication skills, academic goals, and help foster new methods to form a scheduled routine.

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Seal of Biliteracy
  • Jack H. Brown College Deans List Honor Roll

Timeline

Customer Service Associate

UNIQLO
07.2023 - Current

Cashier Associate

Bakers
08.2021 - Current

Bachelor of Arts - Administration, Human Resources Concentration

California State University

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ASHLI ESPARZA