Ashley Peacey
Grand Forks,BC
Summary
I am looking for a job where I can put my skills to good use, and where I will be able to grow within the company.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
DraftKings via TTEC
Grand Forks, BC
10.2022 - 05.2024
- Answered incoming emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Referred unresolved customer grievances to designated departments for further investigation.
Store Manager
Dollar Tree
Kelowna
09.2012 - 04.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Unloaded delivery trucks weekly, and stocked shelves.
Assistant Manager
Carlton Cards
Cranbrook
01.2007 - 01.2008
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales using a planogram.
Department Manager
Real Canadian Superstore Portrait Studio
Cranbrook
01.2006 - 01.2007
- Set up lighting equipment and adjust camera settings to capture desired images.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
Education
Marketing Diploma -
College of The Rockies
Cranbrook05-2022
Business Management Certificate -
College of The Rockies
Cranbrook05-2021
High School Diploma -
Princess Margaret Secondary
Penticton, BC06-2004
Skills
- Managing
- Scheduling
- Creating displays & following planograms
- Stocking
- Unloading truck deliveries
- Customer service
- Operating cash registers
- Meeting sales targets
- Data entry
- Staff training
- Professional telephone demeanor
- Typing proficiency
- Microsoft Office
References
References available upon request.
Timeline
Customer Service Representative
DraftKings via TTEC
10.2022 - 05.2024
Store Manager
Dollar Tree
09.2012 - 04.2020
Assistant Manager
Carlton Cards
01.2007 - 01.2008
Department Manager
Real Canadian Superstore Portrait Studio
01.2006 - 01.2007
Marketing Diploma -
College of The Rockies
Business Management Certificate -
College of The Rockies
High School Diploma -
Princess Margaret Secondary