Summary
Overview
Work History
Education
Skills
References
Timeline
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Ashley Peacey

Grand Forks,BC

Summary

I am looking for a job where I can put my skills to good use, and where I will be able to grow within the company.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

DraftKings via TTEC
Grand Forks, BC
10.2022 - 05.2024
  • Answered incoming emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Referred unresolved customer grievances to designated departments for further investigation.

Store Manager

Dollar Tree
Kelowna
09.2012 - 04.2020
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily banking activities such as deposits and withdrawals.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Unloaded delivery trucks weekly, and stocked shelves.

Assistant Manager

Carlton Cards
Cranbrook
01.2007 - 01.2008
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales using a planogram.

Department Manager

Real Canadian Superstore Portrait Studio
Cranbrook
01.2006 - 01.2007
  • Set up lighting equipment and adjust camera settings to capture desired images.
  • Consult with clients to understand their needs and preferences for a photo shoot.
  • Advise on appropriate poses, props, and backgrounds for each shot taken.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.

Education

Marketing Diploma -

College of The Rockies
Cranbrook
05-2022

Business Management Certificate -

College of The Rockies
Cranbrook
05-2021

High School Diploma -

Princess Margaret Secondary
Penticton, BC
06-2004

Skills

  • Managing
  • Scheduling
  • Creating displays & following planograms
  • Stocking
  • Unloading truck deliveries
  • Customer service
  • Operating cash registers
  • Meeting sales targets
  • Data entry
  • Staff training
  • Professional telephone demeanor
  • Typing proficiency
  • Microsoft Office

References

References available upon request.

Timeline

Customer Service Representative

DraftKings via TTEC
10.2022 - 05.2024

Store Manager

Dollar Tree
09.2012 - 04.2020

Assistant Manager

Carlton Cards
01.2007 - 01.2008

Department Manager

Real Canadian Superstore Portrait Studio
01.2006 - 01.2007

Marketing Diploma -

College of The Rockies

Business Management Certificate -

College of The Rockies

High School Diploma -

Princess Margaret Secondary

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Ashley Peacey