Ashley Nazarena Casillas

• Maintained patient confidentiality in compliance with HIPAA.
• Scheduled appointments and verified times with providers.
• Processed referrals and verified insurance coverage.
• Answered calls, responded to inquiries, and managed patient flow.
• Assisted physicians with patient care, including taking vitals and medical histories.
• Provided support for minor surgical procedures and administered injections/treatments.
• Managed patient charts, lab samples, and ensured exam rooms were prepared and stocked.
• Collected co-payments and communicated with pharmacies for prescription refills.
• Registered new patients, maintained accurate medical records, and performed data entry.
• Assisted with back-office operations, staff training, and equipment maintenance.
• Educated patients on health topics and ensured cleanliness of medical instruments and equipment.

• Completion of 160 hours.
• Greeted visitors, clients and guests in a professional manner.
• Organized and maintained filing systems for documents and records.
• Offered reception coverage to relieve staff during absences or breaks
• Vital signs include blood pressure, heart rate, respiratory rate, weight, and height.
• Prep Patients for cardiac procedures or exams (echocardiograms, stress tests, etc.)
• Explain procedures to patients to reduce anxiety, and ensure cooperation.

Welcomed guests with a friendly greeting, answered calls, provided menu information, and resolved customer issues. Guided guests to tables, maintained cleanliness and table setups, and ensured a positive, team-oriented work environment.