Ashley Moncrief
Guelph,ON
Summary
Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Ward Clerk
Guelph General Hospital
Guelph, Ontario
10.2023 - Current
- Responsible for greeting visitors, answering phones and providing general information.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Assisted in the preparation of patient charts prior to doctor visits.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Organized and maintained filing system for medical records and documents.
- Scheduled appointments for patients with doctors or specialists using computer software programs.
- Ensured accuracy of all patient information entered into electronic health record system.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
Public Health Coordinator and Trainer
Region of Peel
Mississauga, ON
09.2021 - 01.2023
- Supporting the logistical and coordination efforts of both the corporate and community services during the pandemic.
- Experience working in a fast-paced environment and having the ability to successfully prioritize and manage multiple duties.
- Acted as a resource of information to nursing team members where needed. Addressed and responded to emails, phone calls, etc.
- Maintains confidentiality of patient and corporate information.
- Keeping records of customer interactions, transactions, comments, and complaints.
Customer Service Manager
Region of Peel
Mississauga, ON
10.2014 - 09.2021
- Maintained a positive and successful work environment by building excellent rapport with customers, managers, and customer service team members.
- Delivered fast, friendly, and knowledgeable service for routine questions and service.
- Demonstrated excellent communication skills in resolving consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Medical Lab Technician & Phlebotomist
Oxford College
Mississauga, ON01-2023
Skills
- Proficient with MS suite , MS Teams, QuickBooks ,Salesforce, Meditech, SharePoint,Accuro,Enlb
- Employee Work Scheduling
- Excellent Customer Service
- Public Health
- Emergency Response
- Time Management
- Process Implementation
- Critical Thinking
- Excellent Verbal and Written Communication
- Decision Making
- Quality Assurance Controls
- Data Collection
- Customer consulting
- Multi-Task Management
- Conflict Resolution
Timeline
Ward Clerk
Guelph General Hospital
10.2023 - Current
Public Health Coordinator and Trainer
Region of Peel
09.2021 - 01.2023
Customer Service Manager
Region of Peel
10.2014 - 09.2021
Medical Lab Technician & Phlebotomist
Oxford College